Customer Assistant - Operations - Morningside

Week 1

Sunday 7:00-11:00

Tuesday 18:00-22:00

Wednesday 18:00-22:00

Week 2

Sunday 17:00-21:00

Tuesday 18:00-22:00

Saturday 07:00-11:00

Join our team at M&S as a Customer Assistant in Operations

You\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Your responsibilities include accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Your efficiency and agility will help create a seamless shopping experience by keeping products available for our customers at all times.

Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and ensure our products are exactly where they need to be.

Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure smooth operations, supporting your team and fostering an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Join our Food section as a Customer Assistant

Become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You will be a brand ambassador, recommending our newest Food products and ensuring customers feel valued every time they shop with us.

Key qualities include being digitally confident, a team player, and flexible to work across various store areas, adapting to the demands of retail seamlessly.

Purpose

To deliver a great shopping experience, putting customers before tasks and promoting our products. As the face of the business, you will help us continually improve by understanding and advocating for our customers.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Keep the store clean and shelves stocked
• Monitor and deliver on sales targets, promotions, and opportunities
• Engage proactively with customers, understand their needs, and make recommendations
• Build product knowledge to assist customers effectively
• Utilise digital tools and communication channels to enhance customer service

Key Capabilities

• High customer service standards
• Attention to detail and commitment to quality
• Openness to feedback and self-improvement
• Efficient workload management
• Strong communication skills
• Adaptability to change
• Ability to build positive relationships and listen well
• Digital capability

Everyone\’s Welcome

M&S is committed to leading the retail industry into a greener, digital future. We value inclusion, diversity, and equal opportunities, starting from our recruitment process. We also support flexible working arrangements and reasonable adjustments for applicants with specific needs.

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