Installation Delivery Executive

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Client:

CityFibre

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

716bcd5d4fd0

Job Views:

9

Posted:

19.08.2025

Expiry Date:

03.10.2025

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Job Description:

Job Description

This hybrid role offers a good balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.

As the UK’s largest fibre-only network and its only proven wholesale challenger, we’re setting new standards for digital infrastructure.

Our network is designed from scratch for the internet, making it greener, more reliable, and future-ready. The products we provide lead the market in speed, value, and service, helping businesses innovate, communities improve their digital lives, and supporting economic growth both locally and nationally.

What does this mean for you? The chance to improve internet connections and daily life for many people!

Joining us as an Installation Delivery Executive

This role involves ensuring high-quality service delivery and managing all aspects of installations for ISPs by coordinating proactively. It requires managing expectations, driving internal teams, and maintaining strong relationships with clients and suppliers to meet business goals and deliver excellent customer service.

You’ll earn a salary of up to £35,000, plus a performance bonus and benefits supporting your financial, physical, and mental wellbeing.

Your key responsibilities include:

• Managing installation forecasts and collaborating with partners to meet regional and city targets
• Providing reports on service performance and improvement plans
• Monitoring and mitigating risks to meet service targets and customer satisfaction
• Managing resource scheduling via workforce management systems
• Building relationships with clients, teams, and suppliers
• Handling customer installation issues efficiently to minimize delays and meet KPIs

What you’ll bring to the role

Experience in service delivery, coordination, and relationship-building, with:

• Excellent communication skills, both written and verbal, with a customer-focused approach
• Experience with CRM systems like Salesforce and ServiceNow
• Background in Telecoms, Construction, or Utilities
• A proactive, resourceful attitude and confident task management
• Strong time management skills for a fast-paced environment

Diversity, Inclusion & Belonging

We’re recognized as a Times Top 50 Employer for Gender Equality. We support initiatives like the Armed Forces Silver Covenant, Care Leaver Covenant, and are a Disability Confident Leader. We are committed to ensuring everyone feels valued and included. Learn more about our culture and values on our website.

What you can expect from us

We support your growth and wellbeing with tools, benefits, and policies including 25 days of annual leave, a birthday day off, a charity day, private medical insurance, and family-friendly policies.

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