Student Services Coordinator

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Join to apply for the Student Services Coordinator role at EF Language Abroad

• Full-time, 5 days per week – 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm (dependant on business needs)
• Permanent contract
• Sat – Wed or Sun-Thurs (Weekend and out-of-hours work will be required)

STUDENT SERVICES COORDINATOR

SUMMARY:

• Full-time, 5 days per week – 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm (dependant on business needs)
• Permanent contract
• Holiday entitlement 20 days per annum pro rata
• Sat – Wed or Sun-Thurs (Weekend and out-of-hours work will be required)
• Emergency phone duty per rota
• September 1st start date

CORE SKILLS/REQUIREMENTS:

• Excellent customer service skills, communication & people skills
• Experience and/or training in student welfare and customer experience
• Hands on approach to work with willingness to take on and accomplish any task in a timely manner
• Sociable, outgoing & confident personality
• Highly motivated, energetic, positive with mature, common-sense approach
• Strong administrative skills with a high attention to detail
• Enjoy working in a demanding, varied environment
• A team player who can bring energy and positivity across all teams
• Creative & energetic with lots of common sense as key
• Sales focused and target driven
• Ability to handle difficult situations with ease, remaining calm & positive under pressure
• Flexible attitude to work and creative problem solver
• Have the right to live and work in the country of employment

OBJECTIVES:

• To be the ambassador of customer service in the school
• To ensure our customers will have the highest experience during their stay with an emphasis in customer support and welfare
• To support the student services manager in delivering the highest customer experience
• To maintain EF policies, regulations, and Golden Rules
• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• To promote the best image of the school in the local community through contact with suppliers and other community contacts
• To support welfare provision in the school
• To ensure customer satisfaction with their overall experience
• To support the running of reception and ensure first class customer service across the school
• To support the administration of the school to ensure all departments run smoothly and effectively
• To ensure all health and safety requirements, accreditation and local laws are adhered to

MAIN RESPONSIBILITIES:

• Deals with students’ enquiries, problems, and complaints with regards their overall experience on campus
• Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate
• Manages and acts as a mentor as part of the mentor programme
• Delivers excellent customer service to students, staff and colleagues from sales offices
• Organise weekly intakes

STUDENT SERVICES:

• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• To ensure excellent welfare provision in the school
• To oversee the welfare phone during office hours
• Is available to speak to students and keeps accurate records of conversations, logging on Elektra/Atlantis where appropriate
• Updates welfare information in student handbooks and ensures welfare information is displayed on school noticeboards
• Maintains welfare file including contact list to ensure information is readily available
• Ensures concerns are escalated to manager/sales offices where appropriate
• Is a Safeguarding Officer
• Is responsible for under 18 years old students and ensures all u18 procedures and policies are in place
• Assists with first week chats and ensures any concerns raised are followed up by the appropriate department
• Attends student council meetings and follows up customer support suggestions
• Manages and promote weekly/annual events in school throughout the year
• Assists with bookings, and transfers when necessary

GENERAL:

• Participates in Fam Tours for visiting sales staff
• Participates in weekly departmental meetings, and central meetings as and when required
• Active follow up of customer experience in the school
• Managing reception including answering phones and external enquiries
• Be the face of the school to students, staff and visitors
• Shares emergency on call duties with other school staff
• Attends external trainings where necessary and in school departmental meetings when required
• Supports other teams and covers other departments in case of staff absences

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Production, Supply Chain, and Customer Service

• Industries

  Education Administration Programs

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