Customer Care Representative (FTC)

Join our dynamic team as a Customer Care Representative (FTC) at BD. This fixed‑term contract ends September 2026 and offers an exciting opportunity for fresh graduates or experienced customer service professionals.

Role Overview

Provide exceptional customer care to internal and external partners in a healthcare environment. Collaborate cross‑functionally to complete tasks efficiently and meet Service Level Agreements (SLAs).

Main Responsibilities

• Collaborate with the team to fulfill daily tasks within specified SLAs.
• Handle inbound and outbound calls to address customer queries professionally.
• Provide responsive and professional email support to internal and external customers.
• Utilise internal systems for order processing to ensure accurate and timely customer orders.
• Work closely with the Service Complaints team to address issues promptly.
• Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
• Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.

About You

• A first experience in a customer‑centric role is preferred.
• Confident computer user.
• Strong team‑working skills to collaborate effectively.
• Excellent interpersonal skills for seamless communication, demonstrated problem‑solving competence.
• Ability to work independently within a complex environment and prioritise multiple projects and synthesise data.

Compensation

Starting salary: £27,500 + benefits. Salary range: £23,000 – £39,100 GBP annual.

Apply

Click “Apply” if this sounds like you. The selection process involves an initial phone interview with Talent Acquisition, followed by a face‑to‑face meeting with two Customer Service Team leaders.

Equal Opportunity

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of protected status.