Workplace Support Co-Ordinator – Tier 2 sites

Role: Workplace Support Co-Ordinator – Tier 2 sites

Location: Norfolk, NR2 1TF

Salary: £29,754 DOE

Working Hours: 08:00–17:00, Monday to Friday

Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK

EMCOR UK revolutionises facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our data-driven approach, we harness insights to optimise efficiency, manage assets, and minimise environmental impact. Our commitment to safety, compliance and assurance supports a partnering approach that helps customers shape a better future.

Job Purpose

The post holder will be primarily responsible for the day-to-day operational delivery of the Customer Service Experience, ensuring exceptional customer interaction in a professional environment, continual service improvement, and development — leaving staff, visitors and members of the public with a positive, professional impression of the site and services. To support and coordinate all FM services ensuring the site(s) are set up and ready for business, enabling the customer to focus on their key objectives.

Duties

Customer & Visitor Liaison

• Deliver excellent and professional customer service
• Be a professional ambassador for EMCOR UK
• Establish good working relationships with customers to be recognised as the trusted go-to person

Administration

• Coordinate and collate management information as required
• Assist with staff queries in person, by email or telephone in a professional manner
• Ensure all tasks are logged with the helpdesk and tracked to completion
• Manage consumables: stock taking, ordering and replenishing to ensure availability

Health and Safety

• Liaise with and assist the team with company H&S policies and procedures
• Be responsible for health & safety in designated areas; address unsafe items/areas promptly
• Maintain a tidy and professional appearance across the floor and collaboration spaces

Audits

• Conduct audits across service lines to maintain workplace standards (cleanliness, maintenance, replenishment)
• Identify process improvements to streamline operations

Teamwork

• Maintain open communication with other service lines for seamless delivery
• Share knowledge within the team; coordinate with FM service teams for consistent standards
• Log tasks with the helpdesk and track through to completion
• Present team updates and manage on-call/on-shift rotas

Supplier Management

• Meet and greet contractors on site and conduct site inductions for new contractors
• Schedule, oversee, and escort external contractors as required
• Coordinate with schedulers and engineers to arrange Preventative Maintenance (PPMs)

Please note: This list is not exhaustive and you will be expected to comply with reasonable ad hoc duties and requests.

Experience and Qualifications

• Experience of working in a corporate or similarly structured environment and communicating effectively at all levels
• GCSEs with passes in English and Maths
• Strong planning, organisational and communication skills with attention to detail
• Excellent interpersonal and written/spoken communication skills
• Confident, approachable and self-motivated; able to work under pressure and meet deadlines
• Flexible with a strong sense of teamwork
• Excellent client relationship building skills; able to work within a team or unsupervised when required
• Good Health and Safety knowledge; H&S qualification (IOSH/Nebosh) desirable
• Self-motivated, resourceful and resilient

EMCOR UK Benefits – Additional Benefits

• Industry-leading maternity & paternity policies
• Refer a friend scheme – up to £500 per referral
• GEMS – Internal recognition with vouchers
• Extensive learning & development opportunities and progression
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
• Bike To Work Scheme
• Health Cash Plan covering optical, physiotherapy, and wellbeing
• Dental scheme and access to health assessments
• Employee Assistance Programme for personal, health, legal and financial queries

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Facilities Services

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