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- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Join a dynamic retail environment focused on customer experience and team development.
- Benefits: Enjoy opportunities for growth, coaching, and a vibrant work culture.
- Why this job: Be a key player in enhancing customer experiences and driving sales success.
- Qualifications: Retail management experience and strong coaching skills are essential.
- Other info: This role may involve additional responsibilities as needed.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview: Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required.
Dimensions
Financial: Store KPIs
People: indirectly lead the store team members
Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIs
Responsibilities
• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager
Qualifications:
• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or team on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
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Sales & Service Manager employer: Clarksoutlet
Contact Detail:
Clarksoutlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager
✨Tip Number 1
Familiarise yourself with the latest retail trends and customer service best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to improving the consumer experience, which is crucial for the Sales & Service Manager role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed team members in previous roles. Be ready to discuss specific situations where your guidance led to improved performance or sales results.
✨Tip Number 3
Research our company’s values and mission. Understanding what drives us at StudySmarter will allow you to align your answers during discussions and show that you're a great fit for our culture and objectives.
✨Tip Number 4
Prepare to discuss your experience with Visual Merchandising. Think of examples where your efforts in this area have positively impacted sales or customer engagement, as this is a key responsibility for the role.
We think you need these skills to ace Sales & Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and showcases your leadership skills. Use specific examples that demonstrate your ability to meet sales targets and coach team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of the role. Mention how your previous experiences align with the responsibilities listed in the job description, particularly your ability to inspire and motivate a team.
Highlight Key Skills: Emphasise your strong coaching skills, effective communication abilities, and commercial acumen. Provide examples of how you've successfully managed teams and improved customer experiences in past roles.
Showcase Your Product Knowledge: Mention any relevant product knowledge or experience you have that would make you a valuable asset to the store. This could include familiarity with visual merchandising principles or specific products related to the company's offerings.
How to prepare for a job interview at Clarksoutlet
✨Showcase Your Leadership Skills
As a Sales & Service Manager, you'll be expected to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your coaching and development skills.
✨Demonstrate Your Sales Acumen
Discuss your experience with achieving sales targets and KPIs. Use specific metrics or achievements to illustrate your ability to drive sales and improve performance in a retail environment.
✨Emphasise Customer Experience
Since the role impacts consumer experience, be ready to talk about how you've used customer feedback to enhance service delivery. Share any initiatives you've implemented that improved customer satisfaction.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities, especially regarding team dynamics and operational challenges. Think of scenarios where you've had to manage conflicts or make tough decisions in a retail setting.
