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- Tasks: Support the Ecommerce Manager in managing our online shop and enhancing customer experience.
- Company: Join English Heritage, a charity dedicated to preserving and sharing our rich heritage.
- Benefits: Enjoy flexible hours, 25 days holiday, and free access to all English Heritage sites.
- Why this job: Be part of a mission-driven team that connects people with history and culture.
- Qualifications: Experience in retail or ecommerce, with skills in digital content management preferred.
- Other info: Interviews via Teams on 1st and 2nd September; we welcome diverse applicants.
The predicted salary is between 19800 - 23800 £ per year.
Title: E-Commerce Assistant
Location: London, Swindon, or Home-worker
Salary: From £23,896 per annum depending on skills and experience / 36 hours per week / Permanent
Ref: 16160
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That\’s why, as a charity, we care for over a million objects and hundreds of historic sites across England, from international icons to local treasures. We open them up, share their stories, and find new ways for everyone to enjoy, learn, play, and create.
We are seeking an E-Commerce Assistant to join our team. This is a full-time, permanent role working 36 hours per week.
The Benefits include:
- Salary from £23,896 depending on skills, experience, and location
- 25 days\’ holiday plus bank holidays, pro-rata, increasing to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- Opportunities for career progression within the heritage sector
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity, or shared parental leave
- Options to purchase additional leave
- An inclusive working environment supporting all backgrounds, religions, and needs
- Opportunities to attend live music and history events
Role Responsibilities:
As an Ecommerce Assistant, you will support the Ecommerce Manager in managing the online shop. You will work to maximize revenue by ensuring product pages are appealing, improve customer experience through site navigation, liaise with warehouse teams to address customer inquiries, and assist in creating and briefing creative assets for advertising, email marketing, and website banners.
Candidate Requirements:
- Experience working in retail or a business environment, digitally or physically
- Experience working with third parties, customers, or clients
- Experience in ecommerce within charity, retail, or cultural sectors
- Experience managing digital content and web pages via CMS
- Experience producing website or offline marketing content
Interviews will be held on 1st and 2nd September via Teams. For workplace adjustments or flexible working queries, contact Harriet Quickenden, E-Commerce Manager, at Harriet.Quickenden@english-heritage.org.uk. No agencies, please.
Learn more about us at English Heritage and meet our team at Careers with us.
Our Commitment: We welcome everyone regardless of background and are dedicated to an equitable, diverse, and inclusive workplace. Join our EDI networks, including Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability, and Gender Health & Wellbeing. We prioritize wellbeing through mental health support, awareness events, Employee Assistance Program, and reasonable adjustments.
Application Note: Please refer to the specified documents when completing your application.
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E-Commerce Assistant employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Assistant
✨Tip Number 1
Familiarise yourself with the heritage sector and the specific role of E-Commerce within it. Understanding how your work can impact the promotion and accessibility of heritage will help you stand out during discussions.
✨Tip Number 2
Showcase your experience with digital content management systems (CMS) by preparing examples of previous projects. Be ready to discuss how you improved user experience or increased engagement on e-commerce platforms.
✨Tip Number 3
Network with professionals in the charity and cultural sectors. Attend relevant events or webinars to connect with others who work in e-commerce, as they may provide insights or even referrals for the position.
✨Tip Number 4
Prepare thoughtful questions about the role and the organisation's mission. This shows your genuine interest in contributing to their goals and helps you engage more effectively during the interview.
We think you need these skills to ace E-Commerce Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the E-Commerce Assistant position. Tailor your application to highlight relevant experience in retail, e-commerce, and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in e-commerce and retail. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills in managing digital content and improving customer experience.
Write a Strong Cover Letter: In your cover letter, express your passion for heritage and how your skills align with the role. Mention specific experiences that relate to the responsibilities listed, such as working with CMS or creating marketing content.
Follow Application Instructions: Pay close attention to the application note provided in the job description. Ensure you include all specified documents and follow any guidelines for submission to avoid any issues with your application.
How to prepare for a job interview at English Heritage
✨Research the Organisation
Before your interview, take some time to learn about the charity and its mission. Understanding their values and how they connect with heritage will help you align your answers with their goals.
✨Showcase Your E-Commerce Knowledge
Be prepared to discuss your experience in e-commerce, especially within the charity or retail sectors. Highlight specific examples of how you've improved customer experience or managed digital content.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations.
✨Demonstrate Your Teamwork Skills
As an E-Commerce Assistant, you'll be working closely with various teams. Share examples of how you've successfully collaborated with others in previous roles, particularly in managing projects or addressing customer inquiries.
