Crew Member

Crew Member

Hounslow Full-Time No home office possible
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At a Glance

  • Tasks: Serve delicious burgers and fries while delivering top-notch customer service.
  • Company: Join Five Guys, a family-oriented brand known for quality food and a fun work environment.
  • Benefits: Enjoy exclusive discounts, paid breaks, and opportunities to earn more as you learn.
  • Why this job: Grow your career in a vibrant airport setting with a supportive team and exciting competitions.
  • Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
  • Other info: Flexible shifts available, including night shifts with extra pay; must pass airport security.

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These days, we’re still just as much a family as we always have been. We have tons of integrity, we’re enthusiastic, we’re competitive, and we just get it done – whatever the challenge.

Heathrow Terminal 5 is an incredible place for your career to take off, with no limit to how high you can climb!

YOUR PAY

  • Under 18 ÂŁ13 per hour
  • 18 and over ÂŁ14.45 per hour

There will be an additional £1 per hour if working between 23:00 – 04:59

SHIFTS

  • Morning shifts: 5am/6am to 2pm/3pm
  • Evening shifts: 2pm/3pm to 11pm/12am
  • Night shifts: 10pm/11pm to 7am/8am

REWARDS

  • Exclusive Heathrow T5 discounts on retail and restaurants
  • Earn As You Learn – increase your hourly rate by up to 40p
  • Secret Shopper – a bonus which can add up to ÂŁ1 per hour
  • Long service Love2Shop voucher reward – 5 years ÂŁ, 10 years ÂŁ1,
  • Paid breaks
  • Free meal on shift
  • 28 days paid holiday (pro-rata if you\’re part-time)
  • All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

OTHER AWESOME PERKS

  • Days out and social events
  • Team competitions – “Fry Cup” and “Olympics”
  • Crew member of the month and quarter
  • Enhanced Maternity & Paternity Leave
  • Five Guys Perks – employee discount program
  • Awesome Five Guys Merch
  • Pension scheme
  • Development opportunities to grow a career with us!

YOU\’LL BE ENTHUSIASTIC ABOUT

  • People
  • Quality Food
  • Customer Service
  • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity

WHAT YOU\’LL BE DOING

  • Ensuring we are delivering excellent customer service and serving perfect burgers and fries – after all, it is what we\’re famous for!
  • We encourage our crew to work on all stations from Till to the Grill, so be ready to work hard and adapt throughout your shift
  • You’ll need to communicate and work together as a team to get the job done and ensure our customers are delighted with our service
  • To get the restaurant set up for success, we prep through the night and first thing in the morning to make sure we are set up and ready to serve our customers on an early morning flight
  • Your shifts will be on a flexible rota and may include night shifts – you’ll get paid extra for a night shift

INCREDIBLE CAREERS WITH FIVE GUYS

  • If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us.
  • Over 70% of our managers have been internally promoted with many joining as a Crew Member.
  • Five Guys isn’t just a job – it can be a career!

WORKING IN AN AIRPORT

As this role is based in an airport, all successful applicants will need to apply for an airport security pass and Five Guys will pay for this.

To obtain a security pass, you must be able to provide 5 years of references, which can be from the following:

  • Employment Reference
  • Self-Employed Reference
  • Unemployment Reference (Job Centre or Benefits Offices)
  • School/Education Reference
  • Agency Reference

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Crew Member employer: Five Guys

At Five Guys in Heathrow Terminal 5, we pride ourselves on fostering a family-like atmosphere where integrity, enthusiasm, and teamwork are at the heart of everything we do. With competitive pay, flexible shifts, and numerous growth opportunities, including a clear path to management roles, we ensure that our crew members not only enjoy their work but also have the chance to build a rewarding career. Plus, our exclusive employee perks and vibrant work culture make every day an exciting adventure in one of the world's busiest airports.
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Contact Detail:

Five Guys Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Crew Member

✨Tip Number 1

Familiarise yourself with the Five Guys brand and its values. Understanding their commitment to quality food and excellent customer service will help you align your responses during any interviews or discussions.

✨Tip Number 2

Be prepared to demonstrate your enthusiasm and teamwork skills. Think of examples from previous experiences where you worked well in a team or went above and beyond for customers, as these qualities are highly valued at Five Guys.

✨Tip Number 3

Since this role involves flexible shifts, including nights, be ready to discuss your availability openly. Showing that you are adaptable and willing to work various shifts can set you apart from other candidates.

✨Tip Number 4

If you have any experience in fast-paced environments or customer service, make sure to highlight this during your interactions. Five Guys looks for individuals who can thrive under pressure and maintain high standards of service.

We think you need these skills to ace Crew Member

Customer Service Skills
Teamwork
Communication Skills
Adaptability
Time Management
Attention to Detail
Problem-Solving Skills
Enthusiasm
Integrity
Ability to Work Under Pressure
Flexibility
Basic Food Safety Knowledge
Cash Handling Skills

Some tips for your application 🫡

Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Crew Member. Highlight key skills such as customer service, teamwork, and adaptability that you possess.

Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise any previous roles in customer service or food preparation, and include specific examples of how you've demonstrated enthusiasm and integrity in your work.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at Five Guys specifically, and how your values align with theirs, such as being competitive and enthusiastic.

Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.

How to prepare for a job interview at Five Guys

✨Show Your Enthusiasm

Make sure to express your excitement about the role and the company. Five Guys values enthusiasm, so share why you want to be part of their team and how you connect with their family-oriented culture.

✨Demonstrate Teamwork Skills

Since the role involves working closely with others, be prepared to discuss your experience in team settings. Share examples of how you've successfully collaborated with colleagues to achieve a common goal.

✨Prepare for Customer Service Scenarios

Think about potential customer service situations you might face as a Crew Member. Be ready to explain how you would handle difficult customers or ensure a positive dining experience.

✨Highlight Adaptability

The job requires flexibility in working various stations and shifts. Share experiences where you've had to adapt quickly to changing circumstances, showcasing your ability to thrive in a fast-paced environment.

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