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For Companies At a Glance
- Tasks: Manage service delivery and ensure customer satisfaction through effective relationship management.
- Company: Join a growing organisation focused on enhancing service quality and customer experience.
- Benefits: Enjoy a collaborative work environment with opportunities for professional development and career progression.
- Why this job: Make a real impact on service delivery while developing your skills in a supportive team.
- Qualifications: Experience in service management, strong communication skills, and a customer-centric mindset are essential.
- Other info: This role is based in Bristol and offers a salary of £36,000.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
- Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs
- Align with customer expectations to ensure a shared understanding of service delivery goals
- Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs
- Deliver high-quality service and support while adhering to company processes and standards
- Contribute to the overall success of the department and provide support in other areas as needed
Ownership and Initiative
- Serve as an escalation point, responding promptly and effectively to service alerts and issues
- Proactively mitigate potential or actual service disruptions, ensuring swift resolution
- Support customer onboarding for service-specific requirements – inclusive of process creation
Continual Service Improvement
- Lead and support initiatives to enhance service delivery, focusing on customer satisfaction, service quality, cost efficiency, and risk reduction
- Develop and refine service processes, identify areas for improvement, and contribute to solution development
Service Reporting and Analysis
- Monitor and report on SLA and KPI performance, providing detailed analysis, insights, and recommendations for improvement
- Analyse customer KPIs to identify trends, addressing any issues promptly with corrective actions
Essential Knowledge, Skills and ExperienceService Management
- Proven experience in implementing service improvement initiatives and maintaining high service quality standards
- Strong understanding of ITIL4 practices and their practical implementation
- Excellent presentation skills with the ability to effectively communicate information to various audiences
Customer Service
- Demonstrated experience in customer service, including the presentation and analysis of key performance indicators (KPIs)
- A customer-centric mindset, ensuring exceptional service delivery
Problem Solving
- Strong problem-solving skills, essential for swiftly addressing and resolving technical issues to maintain service continuity and minimise disruptions
Communication
- Exceptional verbal and written communication skills
- Strong organisational and planning abilities, including meeting governance management
- Adept at building relationships and influencing stakeholders with credibility and confidence
- Ability to challenge existing approaches constructively while fostering trust through experience and personal style
What Our Client Offers
This is an excellent opportunity to join a growing organisation where you can make a real impact on service delivery and customer satisfaction. You'll be working in a collaborative environment with opportunities for professional development and career progression.
Service Delivery Manager - Bristol (In Office) - £36,000 employer: WüNDER_TALENT
Contact Detail:
WüNDER_TALENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Bristol (In Office) - £36,000
✨Tip Number 1
Familiarise yourself with ITIL4 practices, as this role heavily relies on them. Consider obtaining a certification or attending workshops to deepen your understanding and demonstrate your commitment to service management.
✨Tip Number 2
Network with professionals in the service delivery field, especially those who have experience in customer relationship management. Attend industry events or join relevant online forums to gain insights and make connections that could help you stand out.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved service delivery in previous roles. Highlight your problem-solving skills and any initiatives you've led that resulted in enhanced customer satisfaction or operational efficiency.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailor your approach to align with our mission and demonstrate how your personal values resonate with ours during any discussions or interviews.
We think you need these skills to ace Service Delivery Manager - Bristol (In Office) - £36,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and customer relationship management. Use keywords from the job description, such as 'ITIL4 practices' and 'service improvement initiatives', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Discuss specific examples of how you've successfully managed customer relationships and improved service delivery in previous roles.
Highlight Problem-Solving Skills: Provide concrete examples of how you've addressed and resolved service disruptions in the past. This will showcase your problem-solving abilities and your proactive approach to service management.
Showcase Communication Skills: Emphasise your verbal and written communication skills in both your CV and cover letter. Mention any experience you have in presenting information to various audiences, as this is crucial for the role.
How to prepare for a job interview at WüNDER_TALENT
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Delivery Manager. Familiarise yourself with key accountabilities such as customer relationship management and service improvement initiatives, as these will likely be focal points during your interview.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles that demonstrate your experience in service management and customer service. Highlight any successful projects where you implemented service improvements or managed stakeholder relationships effectively.
✨Know ITIL4 Practices
Since a strong understanding of ITIL4 practices is essential for this role, brush up on these concepts. Be ready to explain how you've applied ITIL principles in previous positions and how they can benefit the company's service delivery.
✨Prepare Questions
Have a list of insightful questions ready to ask the interviewer. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding collaboration and professional development opportunities.
