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- Tasks: Join our team as a Casual Steward, providing top-notch service on a luxury train.
- Company: Be part of the British Pullman, a Belmond Train, known for its exquisite travel experiences.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for personal and professional growth.
- Why this job: Create unforgettable moments while working in a vibrant, supportive environment with a legacy of luxury.
- Qualifications: Previous hospitality experience in a luxury setting and eligibility to work in the UK required.
- Other info: Join a global family within the LVMH and Belmond collection, where your contributions matter.
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As a Casual Steward on the British Pullman, A Belmond Train, you are part of a team that provides an exceptional Food & Beverage service to our guests. In this role, you will be responsible for ensuring that all guest areas aboard the luxury train are well maintained, carrying out back of house duties as well as completing all service preparation in a timely fashion. Reporting to the Train Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If youre looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
- Preparation of the restaurant cars and its related areas to ensure a smooth-running operation.
- Responsible for the wellbeing and safety of your allocated car and passengers.
- Deliver cleaning and maintenance duties to the highest of standards.
- Assist with depot, Victoria Lounge and departure point operations.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Ensure you have full knowledge of onboard menus, boutique items and the areas in which the Belmond British Pullman operates.
- Act in a professional and approachable manner that encourages feedback from team members and guests alike.
- Work as a team player to ensure the whole team is able to do their job to the highest of standards.
- Acknowledge and handle any passenger requests, whether dietary, medical or special occasion requests.
- Always maintain a high standard of personal cleanliness and appearance.
What You Bring:
Requirements
- Applicants must have eligibility to work in the UK.
- Have previous hospitality experience within a luxury environment.
- Demonstrate advanced knowledge of food and beverage.
- Be a professional, credible, confident and enthusiastic individual.
- Attend training, preparation, depot, cleaning and medical days as required.
What We Offer:
At the British Pullman, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Shift Patterns are available in advance for excellent work life balance.
- Competitive hourly rate.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you\’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying todays desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience
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Casual Steward (Waiter) employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Steward (Waiter)
✨Tip Number 1
Familiarise yourself with the British Pullman and its unique offerings. Understanding the luxury experience they provide will help you engage in meaningful conversations during interviews and showcase your passion for the brand.
✨Tip Number 2
Highlight your previous hospitality experience, especially in luxury settings. Be ready to share specific examples of how you've maintained high standards and delivered exceptional service, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your knowledge of food and beverage by staying updated on current trends and popular dishes. This will not only impress your interviewers but also show that you're committed to providing top-notch service.
✨Tip Number 4
Prepare to discuss your teamwork skills and how you handle feedback. The role requires collaboration, so sharing examples of successful teamwork and how you’ve positively responded to feedback will be beneficial.
We think you need these skills to ace Casual Steward (Waiter)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Casual Steward position. Understand the responsibilities and requirements, such as previous hospitality experience and knowledge of food and beverage.
Tailor Your CV: Customise your CV to highlight relevant experience in luxury hospitality. Emphasise any roles where you demonstrated exceptional service, teamwork, and professionalism, as these are key attributes for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellence in service and storytelling in travel. Mention specific experiences that align with the role's requirements and express your enthusiasm for working with the British Pullman.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Belmond
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing exceptional service. Share any previous experiences in luxury environments and how they shaped your approach to guest interactions.
✨Know the Menu Inside Out
Familiarise yourself with the onboard menus and boutique items before the interview. Being able to discuss specific dishes or drinks will demonstrate your commitment and knowledge of the role.
✨Emphasise Teamwork Skills
Highlight your ability to work as part of a team. Provide examples of how you've collaborated with colleagues in past roles to ensure smooth operations and high standards of service.
✨Demonstrate Cultural Awareness
Since the role involves interacting with diverse guests, showcase your cultural awareness and sensitivity. Discuss any relevant experiences that illustrate your ability to connect with people from different backgrounds.
