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- Tasks: Assist with administrative tasks and provide frontline advice to tenants and residents.
- Company: Join Dundee City Council, a key player in community housing services.
- Benefits: Enjoy a full-time role with opportunities for flexible working and professional development.
- Why this job: Make a real impact by supporting vulnerable tenants and enhancing community wellbeing.
- Qualifications: SVQ L2 or equivalent in a relevant subject is required.
- Other info: This role involves regulated work with children and vulnerable adults.
The predicted salary is between 28800 - 43200 £ per year.
Job Description Based in the East District Housing Office, you will work full time, 37 hours per week. If you have any queries regarding this vacancy, please contact Pauline Marks on 01382 307305 or email Requirements You will have SVQ L2 or equivalent in a relevant subject. Responsibilities You will assist with the administrative/clerical function of the District Office and the provision of a comprehensive, flexible front line advice and information service to customers. You will provide a comprehensive support service to the Tenancy Officer by assisting in the delivery of services to tenants, residents, customers, and their representatives; work in partnership with internal and external agencies on all functions delivered by the Neighbourhood Services Housing Team, and in particular, those related specifically to all Tenancy Management, Estate Management and Tenancy Sustainment issues. You will support the Tenancy Officer take a lead role in identifying vulnerable tenants and then co-ordinating the provision of ongoing support to enable them to sustain their tenancy. The Individual You will have a working knowledge of Housing Legislation, practice and key issues in Scottish Housing, experience of interviewing customers face to face in home/office environment, experience of working in a public sector, or related, role and experience of dealing with the public in both confrontational and sensitive situations. You will have the ability to prioritise workload and manage time effectively to meet conflicting demands, deadlines and targets. You will have the ability to work under pressure, respond to emergencies and adapt to changes in legislation. You will have good negotiating skills, written and oral communication skills. You will have the ability to work as part of a team and on your own with minimum supervision and have a positive attitude and able to demonstrate commitment to continuous improvement. You will be flexible in your approach to carrying out duties and be willing to attend evening meetings and work outwith office hours as required This post is considered Regulated Work with Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme update check, prior to a formal offer of employment being made by Dundee City Council.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Tenancy Assistant - DEE06119 employer: Dundee City Council
Contact Detail:
Dundee City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Assistant - DEE06119
✨Tip Number 1
Familiarise yourself with the key issues in Scottish Housing and current legislation. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role and its responsibilities.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in tenancy management. Engaging with them can provide insights into the role and may even lead to valuable referrals or recommendations.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as dealing with vulnerable tenants or handling sensitive situations. Practising your responses can boost your confidence and show your problem-solving skills.
✨Tip Number 4
Be ready to discuss your experience in public sector roles and how you've managed conflicting demands. Highlighting specific examples will illustrate your ability to prioritise and work under pressure effectively.
We think you need these skills to ace Tenancy Assistant - DEE06119
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Tenancy Assistant position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in housing legislation, customer service, and administrative roles. Use specific examples that demonstrate your ability to handle sensitive situations and work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping vulnerable tenants and your commitment to continuous improvement. Mention your flexibility and willingness to work outside of regular hours, as this is important for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application is formatted professionally.
How to prepare for a job interview at Dundee City Council
✨Know Your Housing Legislation
Familiarise yourself with key aspects of housing legislation and practices in Scotland. This knowledge will not only demonstrate your expertise but also show your commitment to the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers, especially in sensitive situations. Highlight your ability to negotiate and resolve conflicts, as these skills are crucial for a Tenancy Assistant.
✨Demonstrate Your Teamwork Ability
Be ready to discuss your experience working in teams, particularly in public sector roles. Emphasise your flexibility and willingness to collaborate with both internal and external agencies.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling emergencies or prioritising conflicting demands. Think of specific instances where you successfully managed such situations and be prepared to share them.
