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For Companies At a Glance
- Tasks: Be the go-to person for IT support, solving issues and helping users daily.
- Company: Join a dynamic, innovative company that values big ideas and personal growth.
- Benefits: Enjoy private healthcare, free parking, a pension plan, and great career prospects.
- Why this job: Kickstart your IT career in a supportive environment with clear progression paths.
- Qualifications: Previous helpdesk or IT support experience is a must; strong communication skills are essential.
- Other info: Work hours are 8:30am-5:30pm, with a focus on customer service excellence.
The predicted salary is between 20000 - 23000 £ per year.
Job Description
1st Line IT Support | Telford | £25,000- £27,500|Permanent
We are seeking a proactive and customer-focused First Line IT Support Analyst to join our client’s IT Service Desk team. In this role, you will be the initial point of contact for all IT-related issues, providing timely and effective technical support to ensure the smooth operation of day-to-day business activities.
This is an excellent opportunity for someone looking to build or develop a career in IT, working in a fast-paced, supportive environment with clear paths for progression.
The Company:
A fast-moving yet supportive company driven by innovation and big thinking. You’ll be given real responsibility from day one, with massive support and resources behind you to deliver—and grow.
What’s in it for you?
- A permanent role.
- Working hours between 8:30am-5:30pm, 37.5 hours per week.
- Private healthcare
- Free on-site parking.
- Company pension
- Excellent career prospects available for the right person.
Opportunity:
- Serve as the first point of contact for all IT support queries, via phone, email, and ticketing system
- Accurately log, track, and resolve incidents and service requests, escalating where necessary
- Provide technical support for a range of systems.
- Assist with user account setup, access permissions, and equipment configuration.
- Deliver a high standard of customer service while troubleshooting and resolving issues
- Contribute to documentation and continuous improvement of service desk procedures
Personal Profile:
- Previous experience in a helpdesk or IT support environment.
- Excellent communication and interpersonal skills
- Strong problem-solving ability with a customer-first mindset
For more information, please apply or contact Lois Barber.
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1st Line IT Support employer: Seymour John
Contact Detail:
Seymour John Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Being able to discuss specific problems you've solved in the past can really impress during an interview.
✨Tip Number 2
Brush up on your communication skills. As a first point of contact, being able to explain technical issues in simple terms is crucial for customer satisfaction.
✨Tip Number 3
Research the company culture and values. Understanding what drives the company will help you align your answers with their expectations during the interview.
✨Tip Number 4
Prepare questions to ask at the end of your interview. This shows your interest in the role and helps you determine if the company is the right fit for you.
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or helpdesk roles. Emphasise your communication skills and problem-solving abilities, as these are crucial for the 1st Line IT Support position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service or resolved technical issues in the past.
Highlight Technical Skills: In your application, clearly list any technical skills or systems you are familiar with. This could include knowledge of ticketing systems, user account management, or specific software relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Seymour John
✨Showcase Your Customer Service Skills
As a 1st Line IT Support Analyst, you'll be the first point of contact for users. Highlight your previous experience in customer service and how you effectively resolved issues while maintaining a positive attitude.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical skills and knowledge relevant to the role. Familiarise yourself with common IT support tools and systems, and be ready to explain how you've used them in past roles.
✨Practice Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process when troubleshooting issues, as this will showcase your problem-solving abilities and customer-first mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
