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For Companies At a Glance
- Tasks: Engage clients and support the sales team for a memorable luxury retail experience.
- Company: Goldsmiths is a leading UK luxury watch and jewellery retailer with over 230 years of tradition.
- Benefits: Enjoy flexible holiday options, 24/7 health support, generous discounts, and enhanced maternity pay.
- Why this job: Join a dynamic team focused on exceptional client experiences in a prestigious luxury environment.
- Qualifications: Exceptional communication skills and experience in hospitality or luxury retail are essential.
- Other info: Diversity and inclusion are celebrated; applications are reviewed anonymously.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
As a Client Experience Host you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our showroom, to create a personal and luxury experience that goes above and beyond expectations.
You will be hands‑on and be involved in a variety of tasks including spending a lot of time on the shop floor liaising with clients, and carrying out administrative duties in the back office.
About you
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long‑lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high‑performing team.
- Excellent organisational skills.
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven‑e-commerce websites!
Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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Client Experience Host employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Familiarise yourself with the luxury retail sector, especially brands like Goldsmiths. Understanding their products and values will help you engage confidently with clients and demonstrate your knowledge during interactions.
✨Tip Number 2
Practice your communication skills by role-playing different client scenarios with friends or family. This will help you build rapport and enhance your ability to provide exceptional customer experiences.
✨Tip Number 3
Network with professionals in the luxury retail industry. Attend events or join online forums to connect with others who can share insights and potentially refer you to opportunities at Goldsmiths.
✨Tip Number 4
Showcase your organisational skills by volunteering for roles that require multitasking and teamwork. This experience will be valuable in demonstrating your ability to support sales consultants effectively.
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Client Experience Host position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: Emphasise any previous experience in luxury retail or hospitality. Provide specific examples of how you've delivered exceptional customer service and built rapport with clients, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for luxury retail and your understanding of the brand. Mention why you want to work for Goldsmiths and how you can contribute to enhancing the client experience.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is essential in a luxury retail environment.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Be prepared to demonstrate your ability to engage with clients effectively. Practice active listening and articulate your thoughts clearly during the interview.
✨Highlight Relevant Experience
If you have experience in luxury retail or hospitality, make sure to discuss it. Share specific examples of how you've created memorable experiences for clients, as this will resonate well with the interviewers.
✨Understand the Brand
Familiarise yourself with Goldsmiths and its history. Knowing about their products, values, and customer service philosophy will show your genuine interest in the role and help you connect with the brand during the interview.
✨Demonstrate Teamwork
Since the role involves supporting Sales Consultants and working within a team, be ready to discuss your experience in high-performing teams. Share examples of how you've collaborated with others to achieve common goals.
