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For Companies At a Glance
- Tasks: Manage corporate client relationships and ensure service success and compliance.
- Company: Biffa is a leading waste management company focused on sustainability and innovation.
- Benefits: Enjoy a competitive salary, excellent benefits, and opportunities for national travel.
- Why this job: Join a diverse team dedicated to making a positive impact on the environment.
- Qualifications: Proficient in Microsoft applications, especially Excel, with strong analytical and interpersonal skills.
- Other info: This role offers a chance to influence waste management practices across Scotland.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Biffa Broughty Ferry, Scotland, United Kingdom
The Corporate Account Support Manager supports the commercial relationship between Biffa and its Corporate clients covering growth/development, meeting the relevant KPI\’s and SLA\’s compliance, customer satisfaction and retention, to ensure consistency and high quality service.
Base pay range
Full Time Permanent Role
Location – Covering Scotland / National Travel
Competitive Salary And Excellent Benefits
A quick look at the role. The Corporate Account Support Manager supports the commercial relationship between Biffa and its Corporate clients covering growth/development, meeting the relevant KPI\’s and SLA\’s compliance, customer satisfaction and retention, to ensure consistency and high quality service.
Your Core Responsibilities
- Supporting the Account Director and being an interface between the company and specific Corporate Clients, supporting the strategic account plans, service success, contract compliance and retention
- Carry out on site audits and deliver improvements across the portfolio as agreed
- Create any required reports in a timely and fit for purpose manner as requested by the customer and within agreed deadlines
- Provide support on tenders and contract renewals across the portfolio
- Support the Corporate Account Directors with the growth of the customer net earnings base and the expansion or introduction of new services.
- Assist with the production and development of customer management information/reporting as agreed with your line manager
- Ownership of gathering supplier data that supports the reporting and invoicing needs of our customers
- Manage pricing and customer quotations for specified contracts
- Support ad hoc and administrative requirements for our customer base, as agreed with your line manager
- Manage and deliver projects for our customers as agreed with your line manager
Our Essential Requirements
- Organisational, communication (verbal and written), and interpersonal skills
- Proficient in MS Office and general IT applications
- Ability to work independently and manage confidential information appropriately
- Confident interacting with stakeholders at all levels
- Analytical mindset with attention to detail and data interpretation skills
- Solution-focused approach to problem solving
- Ability to plan, prioritise, and deliver under pressure
- Skilled in conflict resolution and negotiation
- Flexible and willing to travel as required
About Biffa
Changing the way people think about waste: At Biffa, we love working with waste. Whether we\’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that\’s shared by our 11,500+ people around the country, who trust us to provide them with a career that\’s always rewarding, often challenging, but never dull.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
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Corporate Account Support Manager employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Account Support Manager
✨Tip Number 1
Familiarise yourself with Biffa's services and values. Understanding their approach to waste management and sustainability will help you align your answers during interviews, showcasing your enthusiasm for the role and the company.
✨Tip Number 2
Network with current or former employees of Biffa on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in contract negotiations and customer retention will demonstrate your suitability for the Corporate Account Support Manager role.
✨Tip Number 4
Brush up on your analytical skills, especially with Microsoft Excel. Being able to showcase your proficiency in data analysis and reporting will be crucial, as these skills are essential for managing financial performance and KPIs in this role.
We think you need these skills to ace Corporate Account Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Corporate Account Support Manager position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing client relationships, financial performance, and contract negotiations. Use specific examples that demonstrate your ability to meet KPIs and SLAs.
Showcase Analytical Skills: Since the role requires strong analytical abilities, include instances where you've successfully interpreted numerical data or used advanced Excel skills to drive business decisions. This will show your capability to handle the analytical aspects of the job.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for Biffa's mission and values, particularly their commitment to diversity and sustainability.
How to prepare for a job interview at Biffa
✨Know Your Numbers
As a Corporate Account Support Manager, you'll need to be comfortable with financial performance and KPIs. Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in previous roles.
✨Showcase Relationship Building Skills
This role is all about managing relationships with corporate clients. Be ready to share examples of how you've successfully built and maintained customer relationships in the past, highlighting any innovative solutions you've implemented.
✨Prepare for Negotiation Scenarios
Negotiation is key in this position. Think of specific instances where you've negotiated contracts or pricing, and be prepared to discuss your approach and the outcomes. This will demonstrate your ability to influence and communicate effectively.
✨Familiarise Yourself with Biffa's Values
Biffa values diversity and innovation in waste management. Research their initiatives and be ready to discuss how your personal values align with theirs. Showing that you understand and appreciate their culture can set you apart from other candidates.
