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For Companies At a Glance
- Tasks: Support vulnerable individuals in accessing healthcare and community resources.
- Company: Join the British Red Cross, a leading humanitarian organisation dedicated to helping those in need.
- Benefits: Enjoy flexible working, generous holidays, and access to wellbeing support.
- Why this job: Make a real difference in people's lives while working in a compassionate, inclusive environment.
- Qualifications: Excellent communication skills and experience supporting vulnerable individuals are essential.
- Other info: This is a fixed-term role covering maternity leave, starting from 1st October.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Salary: £28,000 per annum, pro rata (plus ILW, if residing & working in London)
Contract: Fixed term contract (12 months)
Do you want to make a real difference in the lives of refugees and asylum seekers across the UK?
Are you passionate about supporting people in crisis? Do you thrive in a fast-paced, caring environment? As a Casework Coordinator, you’ll deliver vital support to refugees, asylum seekers and vulnerable migrants across the UK. You’ll help people navigate complex systems, access their rights, and rebuild their lives. You’ll play a key role in shaping and improving services that truly matter. Could this be your next meaningful step?
Responsibilities
- Providing advice and advocacy on welfare, housing, health and asylum support.
- Coordinating emergency provisions like hardship payments, hygiene packs and hot meals.
- Supporting and managing volunteers to deliver high-quality casework services.
- Building relationships with external partners to ensure holistic support for service users.
Qualifications
- Experience delivering casework to vulnerable clients, ideally within refugee or asylum contexts.
- Strong communication skills, including working with interpreters and diverse communities.
- The ability to manage volunteers and work collaboratively in a high-pressure environment.
- Knowledge of asylum seekers’ rights and entitlements, and how to advocate effectively.
Interested? The closing date for applications is 23.59 on Sunday 18 January 2026. Interviews commencing 26 January 2026.
What you’ll get
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you\’ll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world\’s emergency responders
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Casework Coordinator employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Coordinator
✨Tip Number 1
Familiarise yourself with the specific challenges faced by refugees and asylum seekers. Understanding their unique needs will help you connect better during interviews and demonstrate your commitment to supporting vulnerable individuals.
✨Tip Number 2
Network with professionals in the field of social work or community support. Attend local events or workshops related to health inclusion services, as this can provide valuable insights and connections that may benefit your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully built relationships with diverse individuals. Highlighting your communication skills and ability to overcome barriers will showcase your suitability for the Casework Coordinator role.
✨Tip Number 4
Research the Cardiff and Vale Health Inclusion Service (CAVHIS) and their approach to supporting vulnerable populations. Being knowledgeable about their work will allow you to tailor your responses and show genuine interest during the interview process.
We think you need these skills to ace Casework Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Casework Coordinator. Highlight key skills such as communication, compassion, and experience with vulnerable individuals in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the role. Emphasise any previous work with asylum seekers or vulnerable populations, and showcase your ability to build trusted relationships.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your passion for supporting individuals seeking safety. Use specific examples from your past experiences to illustrate how you can make a difference in this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at British Red Cross
✨Show Your Passion for Helping Others
Make sure to express your genuine passion for supporting vulnerable individuals during the interview. Share personal experiences or stories that highlight your commitment to making a difference in people's lives, especially in the context of healthcare and community support.
✨Demonstrate Cultural Competence
Given the diverse backgrounds of the individuals you'll be working with, it's crucial to showcase your ability to communicate effectively with people from various cultures. Prepare examples of how you've successfully interacted with individuals who have limited English proficiency or come from different cultural backgrounds.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in casework or community settings. Focus on specific instances where you supported vulnerable individuals, overcame barriers, and built trusted relationships. This will help illustrate your suitability for the role.
✨Prepare Questions About the Role
Interviews are a two-way street, so prepare thoughtful questions about the Casework Coordinator position and the team you'll be joining. Inquire about the challenges faced by the team, the types of support provided, and how success is measured in this role. This shows your interest and engagement.
