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- Tasks: Assist customers in Clothing & Home, ensuring a stylish shopping experience.
- Company: Join M&S, a leading retailer known for quality and exceptional service.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive team environment.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: No specific experience required; just bring your passion for fashion and great communication skills.
- Other info: M&S values diversity and offers flexible working options to suit your needs.
Work Pattern
- Sunday 12.00-18.00
- Wednesday 08.00-14.00
- Thursday 08.00-16.00
- Friday 13.00-21.00
- Monday 08.00-16.00
- Tuesday 08.00-14.00
- Saturday 15.00-21.00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\’t wait; you\’ll be ready to roll your sleeves up, work hard, and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role, ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to work hard and go above and beyond every day.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant -Clothing & Home - Hedge End employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant -Clothing & Home - Hedge End
✨Tip Number 1
Familiarise yourself with M&S's latest clothing and home products. Being knowledgeable about current trends and popular items will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and make customers feel valued.
✨Tip Number 3
Showcase your digital confidence by exploring M&S's digital tools, like the Sparks App. Understanding how to use these tools will not only enhance the customer experience but also demonstrate your adaptability in a tech-driven retail environment.
✨Tip Number 4
Emphasise your teamwork skills during any discussions or interviews. Highlight experiences where you've successfully collaborated with others, as being a team player is crucial for creating a positive store environment.
We think you need these skills to ace Customer Assistant -Clothing & Home - Hedge End
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Proficiency: Mention any experience you have with digital tools or apps, especially if you've used them in a retail context. This will demonstrate your ability to adapt to M&S's digital environment.
Express Team Spirit: Illustrate your ability to work well in a team by sharing examples of past teamwork experiences. Highlight how you contribute to a positive work environment and support your colleagues.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for clothing and home products during the interview. Share any personal experiences or knowledge about current trends that demonstrate your passion for fashion and customer service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. Familiarise yourself with apps and devices that enhance customer experience, and be ready to explain how you would use them in your role.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Provide examples of how you've successfully collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.
✨Prepare for Customer Engagement Scenarios
Think of potential customer scenarios you might encounter and how you would handle them. Be ready to showcase your communication skills and ability to engage with customers, ensuring they feel valued and understood during their shopping experience.
