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For Companies At a Glance
- Tasks: Lead shifts, ensure guest satisfaction, and maintain a vibrant atmosphere.
- Company: Join Lane7, the UK's leading boutique bowling experience with exciting activities.
- Benefits: Enjoy 28 days holiday, free bowling, discounts, and team socials.
- Why this job: Be part of a fun, energetic team that values creativity and personal growth.
- Qualifications: 2 years of supervisory experience in hospitality or leisure required.
- Other info: Flexible shifts and opportunities for progression while you study.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
Could you be what we’re looking for?
We’re looking for mega creative, passionate, and exciting people with huge personalities to join our management team and make our guest and team experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor / management experience in the hospitality or Leisure sector
The Role
- Ensure our guest journey is immaculate, from start to finish
- You’re the port of call for our guests, whether you\’re checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management polices
- Respond to complaints within the given parameters or escalate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintiain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times
What We’ll Offer
When you join The Lane7 Group, you’ll spend the first few weeks learning the brand standards and getting to grips with the basics. We absolutely encourage progression from within – we pride ourselves on our team development and whether you’re with us while you’re at Uni, or if you’re here for the start of your hospitality career, we’ll give you the skills and attributes you need to grow. You’ll also get:
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
To Apply
All candidates must be fluent in written and spoken English and have the right to work in the UK.
Does this sound what you’re looking for? Get in touch asap to find out more and join us!
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Shift Supervisor employer: Gutterball Alley
Contact Detail:
Gutterball Alley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Show your personality! When you meet with us, let your vibrant and energetic character shine through. We’re looking for someone who can bring good vibes to our team and create an unforgettable experience for our guests.
✨Tip Number 2
Familiarise yourself with our brand. Understanding Lane7, Level X, and Gutterball will help you demonstrate your passion for our offerings. Be ready to discuss how you can contribute to enhancing the guest experience across all our venues.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of examples from your previous roles where you successfully led a team or handled a challenging situation. We want to see how you can motivate and guide your colleagues in a fast-paced environment.
✨Tip Number 4
Be flexible and open-minded. Our shifts can vary, so showing that you’re adaptable and willing to take on different responsibilities will set you apart. Highlight any experiences where you’ve thrived in dynamic settings.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Lane7 is looking for in a Shift Supervisor. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience in hospitality or leisure management. Emphasise your supervisory roles and any creative contributions you've made in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention specific examples of how you've created positive experiences for guests in the past.
Showcase Your Team Spirit: In your application, highlight your ability to work well with teams and lead shifts effectively. Mention any experience you have in training or mentoring team members to demonstrate your leadership skills.
How to prepare for a job interview at Gutterball Alley
✨Show Your Personality
Lane7 is all about fun and creativity, so let your personality shine during the interview. Be enthusiastic and engaging, as they are looking for someone with an infectious vibe that can enhance the guest experience.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle complaints and ensure a positive experience for guests, as this is crucial for the Shift Supervisor role.
✨Know the Brand
Familiarise yourself with Lane7's offerings and brand values. Understanding their unique selling points, such as the variety of activities available, will show your genuine interest in the company and its culture.
✨Discuss Team Leadership Experience
Since the role requires management experience, be ready to discuss your leadership style and how you've successfully led teams in the past. Share specific instances where you motivated your team or resolved conflicts effectively.
