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- Tasks: Be the first point of contact for customers, resolving queries and processing orders.
- Company: Farnell is a global distributor of technology products and solutions for electronic design and repair.
- Benefits: Enjoy flexible hours, competitive salary, health cash plan, and 25 days holiday plus bank holidays.
- Why this job: Join a friendly team, make a real impact, and thrive in a collaborative environment.
- Qualifications: Basic computer skills, strong communication, and a proactive attitude are essential.
- Other info: Open to recent graduates or anyone looking for a career change.
Part-Time Customer Service Agent, based Preston
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Part-Time Customer Service Agent, based Preston
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Join to apply for the Part-Time Customer Service Agent, based Preston role at Farnell Global
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Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Are you looking for a part-time office-based role? Passionate about delivering excellent customer service and making a real impact? Someone who is thrives on being part of a team and succeeding!
We’re looking for a Part-Time Customer Service Agent to join our friendly team in Preston, Lancashire. In this role, you’ll be the first point of contact for our customers, helping to resolve queries, process orders, and ensure a smooth experience from start to finish. Working hours are Wednesday & Thursday, 12 noon – 5pm and Friday 8.30 am – 2.30pm (16 hours per week).
You’ll play a key role in supporting our customers and internal teams by:
- Responding to customer inquiries and resolving issues with care and efficiency
- Managing order tracking, invoicing, returns, and discrepancies
- Supporting the sales team with quotes, stock queries, and reporting
- Maintaining accurate records and documentation
- Identifying opportunities to improve our processes and customer experience
- Ensuring customer complaints are handled fairly, quickly, and effectively.
- Collaborating with peers and contributing to a positive team environment
You might be a recent graduate, returning to work, or looking for a career change. What matters most is your enthusiasm and willingness to learn, passion for customer service and putting the customer at the heart of what you do.
Our Successful Candidate Will Need
- Basic computer skills and a keen eye for detail
- A proactive attitude and strong communication skills (telephone, online and email)
- Ability to follow instructions and work as part of a team
- A self-starter with excellent problem-solving skills and able to work under own initiative.
We Offer
- A collaborative, inclusive team environment focused on mutual goals.
- Open-door approach to leadership.
- Competitive salary
- Pension scheme
- Health Cash Plan
- 25 days’ holiday (plus bank holidays) with the option to buy additional days
- Flexible hybrid working
- Free onsite parking
- Recognition, reward programs and staff discounts.
Ready to Apply?
If this sounds like the right opportunity for you, we’d love to hear from you!
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants – hrnow.asia@avnet.com, EMEA applicants – hrnow.EMEA@avnet.eu.
Job Applicant EMEA Imprints
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
-
Industries
Appliances, Electrical, and Electronics Manufacturing
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Part-Time Customer Service Agent, based Preston employer: Farnell Global
Contact Detail:
Farnell Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Agent, based Preston
✨Tip Number 1
Familiarise yourself with Farnell's products and services. Understanding their offerings will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved issues in previous roles or experiences. This will highlight your proactive attitude and ability to work under your own initiative.
✨Tip Number 4
Emphasise your teamwork skills. Since the role involves collaborating with peers, sharing instances where you've successfully worked as part of a team can demonstrate that you're a good fit for their inclusive environment.
We think you need these skills to ace Part-Time Customer Service Agent, based Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like communication, problem-solving, and teamwork, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your basic computer skills and attention to detail. Mention any experience with order processing or customer inquiries to demonstrate your fit for the role.
Show Enthusiasm: Express your enthusiasm for the position and the company in your application. Let them know why you want to work at Farnell Global and how you can contribute to their team.
How to prepare for a job interview at Farnell Global
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles or experiences to ensure customer satisfaction.
✨Demonstrate Strong Communication Skills
Since this role involves a lot of interaction with customers, practice clear and concise communication. Be prepared to discuss how you handle inquiries and resolve issues effectively.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved a problem or improved a process. This will show that you can think on your feet and contribute positively to the team.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you assess if it's the right fit for you.
