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- Tasks: Support service delivery and ensure high-quality sampling for customers.
- Company: Oritain is a global leader in product verification, committed to sustainability.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Join a mission-driven team focused on transparency and sustainability in supply chains.
- Qualifications: No prior experience needed; just bring your passion and willingness to learn!
- Other info: This is an entry-level contract position based in London.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Oritain is the global leader in product verification, with locations in Auckland, Dunedin, London, Singapore and Washington D.C. Our vision is to be the source of truth in global supply chains and our mission is to harness science, technology and services to create a community of origin verified buyers and suppliers, protecting our people and planet.
About The Role
The Sample Collection Technician supports the Service Delivery Managers and Production Team Managers in overseeing the delivery of services to our customers. The role is accountable for the delivery of the contract obligations for sampling. This will be a consistent, high-quality service that our customers can rely on and trust.
This role will be part of a team in London, but reporting into the Production Team Manager in New Zealand.
Key Responsibilities
Leadership
- Optimize service delivery processes to ensure consistency and quality as needed
- Supports oversight and accountability of resources (incl. partners) and their deliverables involved in execution
- Supports delivery of Contractual Obligation execution for sampling
- Constantly strive to exceed through put, improve efficiency, and address unmet/unstated needs
- Work closely with internal teams for workflow enhancements (OOE)
- Contribute to RFI\’s, RFP\’s, and questionnaires to support the Sales team in their responses
- Help define clear tracking metrics and dashboards for client and internal communication and to identify areas of improvement
- Sales support (e.g. RFx)
- Delivery support for customers
Customer Support
- Translate customer requirements into the collection event and coordinate other activities as needed
- Resolves customer support inquiries as required
Delivery Services
- Coordinate dependencies and resources
- Identify and manage risks and impediments that affect scope, schedule, and quality
- Collaborate with Delivery Managers as needed
- Able to navigate the “noise” within the customers environment so there is laser focus towards results and delivering value
Required
Skills & Experience
- Experience in applying Agile and/ or Lean practices.
- Strong business acumen with a commitment and drive to achieve professional and company goals
- Flexible and adaptable interpersonal style to influence others and share ideas and/or problem solve
- Resilient and able to work under pressure
- Good written and oral communication skills
- Knowledge and experience with business tools and systems – standard office suite (Word, Excel, PowerPoint, Outlook), Atlassian package (Confluence, Trello)
Desirable
- Relevant Degree or Diploma
- Experience in customer requirements gathering and management
- Experience working with professional services, deployment, and support teams
- Experience overseeing Incident Management
Sustainability isn’t just about tackling climate change, it represents a growing conscience around our actions and the impact they have on people, animals and planet. The personal, professional and governmental move to sustainable practice is driven by a desire to change our impact on the world, but we can’t do this without knowing the certainty of our actions.
Transparency is one way of holding ourselves accountable, but for it to be effective it must be underpinned by proven traceability.
Our scientific traceability does just that. Working with Mother Nature, we help brands across fashion, food and pharmaceutical industries verify the origin and authenticity of their products and raw materials. With this verified truth, brands are empowered to make changes across their supply chain to operate more sustainably, and pass those assurances onto their consumers
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
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Accounting/Auditing and Finance
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Industries
Technology, Information and Internet
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Sample Collection Technician employer: Oritain
Contact Detail:
Oritain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sample Collection Technician
✨Tip Number 1
Familiarise yourself with Agile and Lean practices, as these are essential for the Sample Collection Technician role. Understanding these methodologies will not only help you in the interview but also demonstrate your commitment to optimising service delivery.
✨Tip Number 2
Showcase your ability to work under pressure by preparing examples from your past experiences. Highlight situations where you successfully managed risks or resolved customer inquiries, as this will resonate well with the responsibilities of the role.
✨Tip Number 3
Brush up on your knowledge of business tools like the Atlassian package (Confluence, Trello) and standard office software. Being proficient in these tools will give you an edge, as they are commonly used in the role for tracking metrics and enhancing workflows.
✨Tip Number 4
Network with professionals in the sustainability and product verification sectors. Engaging with industry experts can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job at Oritain.
We think you need these skills to ace Sample Collection Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Sample Collection Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: When writing your CV and cover letter, focus on any previous experience you have that relates to sample collection, customer support, or working in a team environment. Use specific examples to demonstrate your skills.
Showcase Your Skills: Make sure to emphasise your knowledge of Agile and Lean practices, as well as your proficiency with business tools like Microsoft Office and Atlassian software. Mention any relevant qualifications or training that could set you apart.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Discuss how your values align with Oritain's commitment to sustainability and transparency, and explain why you would be a great fit for their team.
How to prepare for a job interview at Oritain
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Sample Collection Technician. Be prepared to discuss how your skills and experiences align with their needs, especially in areas like service delivery and customer support.
✨Showcase Your Communication Skills
Since good written and oral communication skills are essential for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in past roles.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've successfully resolved issues or improved processes. Highlight your experience with Agile or Lean practices, as these are relevant to the role and show your ability to adapt and optimise workflows.
✨Express Your Commitment to Sustainability
Oritain values sustainability, so be prepared to discuss your understanding of its importance and how it relates to the role. Share any personal or professional experiences that demonstrate your commitment to sustainable practices.
