Club Manager

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Job Summary

The Club Manager will oversee gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. They will lead a team of employees positively, providing ongoing training and development.

Essential Duties and Responsibilities

• Recruit, hire, train, and develop a high-performing staff including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
• Create and maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follows customer service standards.
• Staff Management
  • Schedule staff and ensure all shifts are covered.
  • Lead by example, maintaining accountability through training and coaching, aligned with PF’s values and goals.
  • Handle payroll processing weekly/bi-weekly.
  • Resolve employee issues or concerns.
  • Manage disciplinary and termination activities.
• Front desk activities
  • Answer phones and assist callers.
  • Check members in.
  • Assist with new member sign-up and tours.
  • Address member requests, issues, and questions.
• Ensure timely opening and closing of the gym.
• Oversee cleanliness and maintenance, including daily cleaning responsibilities and safety of staff, members, and property.
• Coordinate equipment repairs and communicate needs promptly.
• Manage marketing efforts, ensuring staff awareness and training on promotions.
• Authorize expenditures, process refunds, and handle daily bank deposits.
• Prepare HR forms and coordinate with the Corporate Payroll Team.
• Track and report statistics weekly, monthly, and annually.
• Provide backup support for absent employees.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy, and listening skills.
• Basic proficiency in Microsoft Office Suite.
• Energetic, enthusiastic, and hardworking.
• Strong problem-solving skills.
• Current CPR certification required.
• High school diploma or GED.
• Must be 18 years or older.

Physical Demands

• Stand and walk continually during shifts.
• Talk frequently in person or on the phone.
• Occasionally lift up to 50 lbs.
• Occasionally encounter toxic chemicals.

Employees are employed by the franchisee, not PFHQ, which does not control employment matters at franchise locations. Compliance with local, state, and federal laws is the franchisee\’s responsibility.

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