Senior Sales Assistant (25h) - Milton Keynes

Overview

Dr. Martens is a globally recognisable and culturally influential British brand, with over 65 years of rich heritage. We are looking for an engaging and responsible Senior Sales Assistant to lead the diverse team at our Milton Keynes store. This role is 25 hours per week with shifts across 7 days and involvement in covering management holidays as needed.

The Role – Senior Sales Assistant – Milton Keynes

Senior Sales Assistants do everything Sales Assistants & Keyholders do, while also acting as a role model and coach to the team. As a trusted member of the management team you will play a more prominent & pivotal role in ensuring both the team and business needs are met, developing your people management and operational skills within retail.

Responsibilities

• Take responsibility for opening & closing the store when necessary, following all relevant procedures.
• Hit and exceed individual sales targets whilst contributing to the wider performance of the store: Sales, Conversion, UPT, ATV.
• Lead on delivery procedures when necessary, processing all stock in line with company expectations.
• Assist the store management team with day-to-day retail operations and health & safety procedures e.g. delivery, clock in/out, stock takes, replenishment, floor management and maintaining a safe and tidy work environment.
• Drive high standards of customer service within the store, ensuring every customer receives an exceptional, unforgettable experience.
• Handle till transactions in line with operating procedures and assist with more complex enquiries from customers.

DM Way success factors

• Develop: create an environment that empowers and nurtures future talent by delegating, understanding next generation needs, and ensuring long-term team growth.
• Lead: set a clear vision with plans and goals, cultivating a high-performance culture that drives positive change and inspires enthusiasm for DM’s future.
• Explore: place the consumer at the heart of strategy, decisions, and communications while analysing market trends and competition relevant to your role.
• Invent: champion progress, innovation, and change, driving collaboration across teams to enhance effectiveness and implement new ideas.
• Connect: promote inclusivity and collaboration, build strong internal and external networks, and streamline processes to align cross-functional efforts and drive growth.
• Influence: communicate difficult messages clearly and assertively, balancing data and emotion to influence, and build a collective movement toward common goals by selling a compelling vision.
• Drive: cultivate a culture of entrepreneurial spirit and high performance, inspiring teams to overcome obstacles, embrace challenges, and continuously improve while delivering results.
• Organise: balance long-term strategic change with short-term business needs by setting clear roles, expectations, and measures for the team.

What’s in it for you?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Private healthcare
• Complimentary access to virtual GP via the RetailTrust
• Access to our Employee Assistance Programme & Mental Health First Aiders

Equal opportunity

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

Your fundamental qualities

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals – INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.