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- Tasks: Lead a diverse team, deliver exceptional customer experiences, and manage daily retail operations.
- Company: Join Dr. Martens, a globally recognised British brand with over 65 years of heritage.
- Benefits: Enjoy 65% off footwear, bonus incentives, private healthcare, and paid volunteer days.
- Why this job: Develop your people management skills in a vibrant culture that values authenticity and courage.
- Qualifications: No specific qualifications required; just bring your passion for retail and teamwork.
- Other info: Flexible 25-hour work week with varied shifts across 7 days.
The predicted salary is between 24000 - 36000 £ per year.
Dr. Martens is a globally recognisable and culturally influential British brand with over 65 years of heritage. We are seeking an engaging and responsible Senior Sales Assistant to lead our diverse team at the Milton Keynes store.
The Senior Sales Assistant performs all duties of a Sales Assistant & Keyholder, delivering a seamless customer experience and acting as a role model and coach. As a trusted management team member, you will play a pivotal role in ensuring team and business needs are met. This role is an excellent first step in developing your people management and operational skills in retail.
This position is for 25 hours per week, with varied shifts across 7 days, including covering management holidays when needed.
Our core values — BE YOURSELF, ACT COURAGEOUSLY, SHOW YOU CARE — underpin the DM Way, our behavioural framework, which drives success for our people.
THE ROLE – Senior Sales Assistant – MILTON KEYNES
- Take responsibility for opening & closing the store when necessary, following all relevant procedures.
- Achieve and exceed individual sales targets while contributing to the store\’s overall performance: Sales, Conversion, UPT, ATV.
- Lead on delivery procedures when necessary, processing stock in line with company expectations.
- Assist the store management team with daily retail operations and health & safety procedures, including deliveries, stock takes, replenishment, and maintaining a safe, tidy environment.
- Drive high standards of customer service to ensure every customer has an exceptional experience.
- Handle till transactions and assist with complex customer inquiries.
Your technical skills will complement our DM Way success factors:
- Develop: Empower and nurture future talent through delegation and understanding team growth needs.
- Lead: Set clear visions and goals, fostering a high-performance culture.
- Explore: Focus on customer needs, analyzing market trends and competition.
- Invent: Promote innovation and collaboration to improve effectiveness.
- Connect: Build inclusive networks and streamline processes.
- Influence: Communicate assertively, balancing data and emotion to motivate and align teams.
- Drive: Inspire teams to overcome obstacles and continuously improve.
- Organise: Balance strategic change with immediate business needs through clear roles and expectations.
WHAT’S IN IT FOR YOU?
- Bonus incentives
- Welcome pair of Docs
- 65% off all footwear
- 50% off all accessories
- 2 paid volunteer days per year
- Generous holiday allowance
- Matched pension contributions
- Private Healthcare
- Access to virtual GP via RetailTrust
- Support for growth and development
- Access to Employee Assistance Programme & Mental Health First Aiders
Interested? Apply now!
At Dr. Martens, we are committed to creating an inclusive environment where everyone can be their authentic selves. We welcome applications from all backgrounds, regardless of race, religion, gender, sexual orientation, age, disability, or veteran status. Diverse teams enrich our brand and help us connect authentically with our consumers. We strive to foster a workplace where our people thrive and feel empowered to express themselves.
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Senior Sales Assistant (25h) - Milton Keynes employer: Dr. Martens
Contact Detail:
Dr. Martens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Assistant (25h) - Milton Keynes
✨Tip Number 1
Familiarise yourself with Dr. Martens' core values: Be Yourself, Act Courageously, and Show You Care. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the latest trends in retail and customer service, particularly within the footwear industry. Being knowledgeable about current market dynamics will help you engage in meaningful conversations during interviews and showcase your passion for the brand.
✨Tip Number 3
Prepare to discuss your experience in leading teams and driving sales performance. Think of specific examples where you've motivated others or exceeded targets, as this will highlight your suitability for the Senior Sales Assistant role.
✨Tip Number 4
Network with current or former employees of Dr. Martens if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Senior Sales Assistant (25h) - Milton Keynes
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Dr. Martens' history, values, and culture. Highlight your understanding of their core values—BE YOURSELF, ACT COURAGEOUSLY, SHOW YOU CARE—in your application to show alignment with their ethos.
Tailor Your CV: Ensure your CV reflects relevant experience in retail and customer service. Emphasise any leadership roles or responsibilities you've had, especially those that demonstrate your ability to coach and develop team members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the role. Mention specific examples of how you have achieved sales targets or improved customer experiences in previous positions.
Showcase Your Skills: In your application, highlight key skills such as communication, teamwork, and problem-solving. Provide examples of how you've influenced teams or driven high standards of customer service in past roles.
How to prepare for a job interview at Dr. Martens
✨Understand the Brand
Before your interview, make sure you know Dr. Martens' history and values. Familiarise yourself with their core principles: BE YOURSELF, ACT COURAGEOUSLY, SHOW YOU CARE. This will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Senior Sales Assistant, you'll be expected to lead and coach your team. Prepare examples from your past experiences where you've successfully led a team or mentored someone. Highlight how you can inspire others to achieve their best.
✨Demonstrate Customer Service Excellence
Be ready to discuss how you would handle various customer scenarios. Think of specific instances where you went above and beyond for a customer. This role is all about delivering exceptional service, so show them you can do just that.
✨Prepare for Operational Questions
Since the role involves daily retail operations, brush up on your knowledge of stock management, health & safety procedures, and till transactions. Be prepared to answer questions about how you would manage these responsibilities effectively.
