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For Companies At a Glance
- Tasks: Engage customers, process sales, and ensure a delightful shopping experience.
- Company: Walgreens is a leading pharmacy chain dedicated to customer service and community health.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal development.
- Why this job: Join a vibrant team, gain retail experience, and make a positive impact on customers' lives.
- Qualifications: Fluency in English and a willingness to work flexible hours are essential.
- Other info: Open to applicants with diverse backgrounds, including those with arrest records.
Join to apply for the Customer Service Associate role at Walgreens.
This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
$15.00/hr – $17.50/hr
Responsibilities
- Model and deliver a distinctive and delightful customer experience.
- Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service.
- Engage customers by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience.
- Share customer service best practices with all team members.
- Recommend items for sale and trade‑up or companion items.
- Process voids, returns, rain checks, refunds, and exchanges as needed.
- Maintain counters, shelves, and displays; keep them clean, merchandised, and updated.
- Take inventory and manage records; price merchandise as required.
- Implement company asset protection procedures to minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
- Assist with food item separation and stock rotation using first‑in, first‑out method.
- Provide customer service in the photo area and assist with web pick‑up responsibilities.
- Assist with exterior and interior maintenance to ensure a clean and orderly store condition.
- Comply with all company policies and procedures; maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
Training & Personal Development
- Attend training and complete PPLs requested by Manager or assigned by corporate.
Basic Qualifications
- Fluent in reading, writing, and speaking English (except in Puerto Rico).
- Willingness to work a flexible schedule, including evenings and weekend hours.
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer fluency in reading, writing, and speaking English (except in Puerto Rico).
- Willingness to work a flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
To review benefits, please click the link: https://jobs.walgreens.com/benefits
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Customer Service Associate employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Walgreens' customer service philosophy. Understanding their approach to customer engagement and satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in interviews. Showing that you can think on your feet will impress the hiring managers.
✨Tip Number 3
Network with current or former Walgreens employees. They can provide valuable insights into the company culture and what it takes to succeed in the Customer Service Associate role. This information can be a game-changer in your application process.
✨Tip Number 4
Be prepared to discuss your availability. Since the role requires flexibility with hours, being upfront about your schedule and willingness to work evenings and weekends can set you apart from other candidates.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'courteous', 'efficient', and 'customer experience' to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've engaged with customers and resolved issues in previous roles, aligning your experiences with Walgreens' values.
Highlight Flexibility: Since the role requires a willingness to work flexible hours, make sure to mention your availability in your application. This shows that you are adaptable and ready to meet the company's needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at Walgreens
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or provided exceptional service.
✨Demonstrate Your Knowledge of the Company
Research Walgreens and understand their values and customer service philosophy. Mention how you align with their mission to deliver a distinctive and delightful customer experience during the interview.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Practice responses to common situations, such as dealing with difficult customers or managing multiple tasks at once.
✨Exhibit a Positive Attitude
A friendly and approachable demeanor is crucial for this role. During the interview, maintain eye contact, smile, and engage with the interviewer to convey your enthusiasm for the position.
