At a Glance
- Tasks: Assist customers, manage queries, and coordinate installations in a dynamic environment.
- Company: Join one of Scotland's most reputable companies known for exceptional quality and customer satisfaction.
- Benefits: Enjoy 31 days annual leave, a company pension, and a modern office with on-site perks.
- Why this job: Be part of a supportive team and contribute to a brand with a stellar reputation.
- Qualifications: Strong interpersonal skills are essential; previous experience is a plus but not required.
- Other info: This role offers full training and welcomes applicants from diverse backgrounds.
The predicted salary is between 24000 - 30000 £ per year.
Customer Service Advisors One of Scotland\’s most established names, this company is widely recognised for delivering exceptional quality and customer satisfaction. With thousands of positive reviews on Trustpilot and a top industry award from (url removed), its reputation for excellence speaks for itself. They are expanding and seeking Customer Service Advisors to join their Customer Service Department. Salary: £28,000-£30,000 (pro-rata) Location: Dunfermline Working Hours: Mon – Friday 8am -5.30 pm (morning, afternoon and lunch breaks included) Benefits: * 31 days annual leave * Company pension * Modern open-plan office with on-site parking and bistro * Career development opportunities * Supportive team environment Role Overview: * Handle customer queries and coordinate installations * Liaise with customers, suppliers, and field agents * Manage logistics and planning to meet operational targets * Support business clients and ensure smooth communication Candidate Profile: * Strong interpersonal and organisational skills * Confident, proactive, and resilient * Previous customer service or industry experience helpful but full training provided Join a forward-thinking team and help shape the future of one of Scotland\’s most iconic brands. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service Advisor employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding what makes them stand out in the industry will help you align your responses during interviews and demonstrate your enthusiasm for their mission.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences that showcase your interpersonal and organisational skills. Think of scenarios where you've successfully handled customer queries or resolved conflicts, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 3
Research common customer service challenges and solutions within the industry. Being able to speak knowledgeably about these topics can set you apart and show that you're proactive about understanding the role's demands.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points for clarity and include specific achievements that demonstrate your interpersonal and organisational skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work for this established name in Scotland and how you can contribute to their reputation for exceptional quality and customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Search
✨Research the Company
Before your interview, take some time to learn about the company's history, values, and recent achievements. Understanding their reputation for customer satisfaction will help you align your answers with their expectations.
✨Showcase Your Interpersonal Skills
As a Customer Service Advisor, strong interpersonal skills are crucial. Be prepared to share examples of how you've effectively communicated with customers in the past, demonstrating your ability to handle queries and resolve issues.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples from your previous experience or create hypothetical situations that showcase your problem-solving skills and resilience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your genuine interest in the role and helps you understand more about the company culture and career development opportunities.