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For Companies At a Glance
- Tasks: Lead high-impact initiatives to enhance customer experience and drive performance metrics.
- Company: Join TikTok Shop, a dynamic platform shaping the future of e-commerce.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and innovation.
- Why this job: Be part of a team that prioritizes user needs and drives meaningful improvements.
- Qualifications: Experience in program management or related fields, strong data analysis skills required.
- Other info: Ideal for those passionate about e-commerce and technology in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
As a Program Manager in the Governance & Experience team (GNE), you will lead the coordination and execution of high-impact business initiatives aimed at improving customer experience and driving key performance metrics. In this role, you will report to the head of e-commerce compliance and work closely with crossfunctional teams (SMT, moderation, Legal) to ensure policies align with our business goals, regulatory requirements, and user expectations. You will play a key role to ensure that e-commerce compliance programs are executed with a high-level of quality and drive continuous improvement This role requires a strong blend of strategic thinking, operational excellence, and stakeholder management to ensure the successful delivery of programs that shape the long-term vision of TikTok Shop’s marketplace.
Responsibilities
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Program Management: Plan, execute, and oversee business initiatives, ensuring alignment with strategic objectives and delivering measurable outcomes.
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Stakeholder Coordination: Work cross-functionally with teams such as product, operations, compliance, customer service, and marketing to align priorities, resolve roadblocks, and maintain momentum on projects.
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Process Optimization: Identify inefficiencies in current processes and implement improvements to enhance operational effectiveness and customer experience.
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Metrics & Reporting: Define program success metrics, track progress, and provide regular updates to stakeholders through reports and dashboards.
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Risk Management: Anticipate potential risks to program execution and develop mitigation plans to ensure timely delivery.
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Customer-Centric Focus: Advocate for the customer by ensuring programs prioritize user needs and deliver meaningful improvements in experience and satisfaction.
Previous experience in program management, project management, or related roles, preferably within E-commerce or technology-driven industries.
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Demonstrated ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
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Strong skills in data analysis and interpretation, with the ability to use insights to inform program strategy and execution.
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Excellent verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders at all levels.
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Proactive approach to identifying and solving complex problems, ensuring smooth program delivery.
Preferred Qualifications
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Bachelor’s degree in Business, Economics, Data Analytics, or a related field
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Familiarity with customer experience principles and metrics (e.g., NPS, retention rates).
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Experience working with data visualization tools (e.g., Tableau, Power BI)., PMP or other relevant project management certifications.
TikTok Shop - Program Manager, E-Commerce Compliance, Governance & Experience, EMEA employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop - Program Manager, E-Commerce Compliance, Governance & Experience, EMEA
✨Tip Number 1
Familiarize yourself with TikTok's e-commerce policies and compliance requirements. Understanding the regulatory landscape will help you demonstrate your knowledge during discussions with stakeholders.
✨Tip Number 2
Showcase your experience in managing cross-functional teams. Be prepared to discuss specific examples where you've successfully coordinated efforts between different departments to achieve a common goal.
✨Tip Number 3
Highlight your data analysis skills by preparing insights from previous projects. Being able to present data-driven results will set you apart and show your ability to inform program strategy effectively.
✨Tip Number 4
Demonstrate your customer-centric approach by sharing examples of how you've improved customer experiences in past roles. This will align well with the focus on user needs in the job description.
We think you need these skills to ace TikTok Shop - Program Manager, E-Commerce Compliance, Governance & Experience, EMEA
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and requirements of the Program Manager position. Highlight your relevant experience in program management, especially within e-commerce or technology-driven industries.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your project management experience, stakeholder coordination, and any familiarity with customer experience principles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and operational excellence. Use specific examples from your past experiences to demonstrate how you have successfully managed multiple projects and improved processes.
Highlight Data Skills: Since the role requires strong data analysis skills, make sure to mention any experience you have with data visualization tools like Tableau or Power BI. Provide examples of how you've used data insights to inform program strategy.
How to prepare for a job interview at TikTok
✨Showcase Your Program Management Skills
Be prepared to discuss your previous experiences in program management. Highlight specific projects where you successfully planned, executed, and delivered measurable outcomes. Use metrics to demonstrate your impact.
✨Emphasize Cross-Functional Collaboration
Since this role involves working with various teams, share examples of how you've effectively coordinated with cross-functional teams in the past. Discuss how you resolved conflicts and maintained project momentum.
✨Demonstrate Customer-Centric Thinking
Prepare to talk about how you prioritize customer needs in your projects. Provide examples of how you've implemented changes based on customer feedback or metrics to enhance user experience.
✨Be Ready for Data-Driven Discussions
As data analysis is crucial for this role, be ready to discuss your experience with data interpretation and visualization tools. Share how you've used data insights to inform your program strategies and decision-making.
