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- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant club in Poole where caring for people is at the heart of what we do.
- Benefits: Enjoy mental wellbeing apps, training opportunities, staff discounts, and 4 weeks annual leave.
- Why this job: Be yourself while building relationships and making a positive impact on customers' experiences.
- Qualifications: Experience in customer service, strong communication skills, and basic numeracy required.
- Other info: Flexible shifts including nights and weekends; must be 18+ to apply.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you consider yourself to be a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Poole Club offering a 20 hour contract which requires you to have full availability as your shifts will include a mix of days, nights and weekends. There is no set shift availability with this role and shifts are allocated on a rota basis. Shifts finish as late as 4am and you will need to be able to get home safely late at night. The Role You’ll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA. Hit the Jackpot with Our Benefits * (email address removed) – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more * Thrive App – for your mental wellbeing approved by the NHS * Buzz Brights Apprenticeships * Buzz Brilliance Awards – Employee Recognition Scheme * Buzz Learning, our digital learning platform with access to 100s of online courses * In-house Training – Fire safety, Food safety 1 & 2, COSHH and more * Access to Trained Mental Health Advocates for advice on your mental wellbeing * 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) * Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible) * Staff discount 50% off bingo tickets, food & soft drinks * Refer a Friend Scheme * Life Assurance * Pension Scheme Your Responsibilities as Part of Our Team * Build rapport and relationships with Customers * Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard * Support with other duties as requested by the line manager * Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We’re Looking For * Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment * Outstanding communication skills that can be adapted to different situations when necessary * Experience of handling cash and basic numeracy knowledge * You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+ #BB1
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your personality! As a Customer Assistant, being yourself is key. During any interactions, whether in interviews or networking, let your genuine enthusiasm for customer service shine through. This will help you connect with the team and demonstrate that you’re a great fit for the role.
✨Tip Number 2
Familiarise yourself with the company culture. Research our values and what it means to provide exceptional service at StudySmarter. Understanding our approach to customer care will allow you to speak confidently about how you can contribute to our team.
✨Tip Number 3
Prepare to discuss your flexibility. Since shifts can vary widely, be ready to explain how you can adapt to different schedules. Highlight any previous experience where you successfully managed varying hours or responsibilities.
✨Tip Number 4
Demonstrate your communication skills. Think of examples from your past roles where you effectively handled customer queries or resolved issues. Being able to articulate these experiences will show us that you have the outstanding communication skills we’re looking for.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Assistant. Highlight your relevant experience in customer service, especially in hospitality or retail.
Tailor Your CV: Make sure your CV reflects your experience in delivering exceptional customer service. Include specific examples of how you've built rapport with customers and handled cash transactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention your flexibility and willingness to work varied shifts, as well as your commitment to creating a safe and enjoyable environment for customers.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are key in customer-facing roles.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
This role requires you to be flexible across various tasks. During the interview, express your willingness to take on different responsibilities and share experiences where you've successfully adapted to changing demands in a work environment.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in delivering exceptional customer service, especially in hospitality or retail. Provide specific examples of how you went above and beyond for customers, as this aligns with the company's values.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you've had to enforce company policies or manage difficult customers, and be ready to explain your thought process and actions.
