Retail Security Officer

Retail Security Officer

Birmingham Full-Time No home office possible
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At a Glance

  • Tasks: As a Retail Security Officer, you'll patrol, deter crime, and report incidents while collaborating with local authorities.
  • Company: ASEL delivers bespoke security solutions and is part of the $2.2bn Argenbright Holdings Group.
  • Benefits: Enjoy perks like SIA licence renewal, pension scheme, discounts, and ongoing training opportunities.
  • Why this job: Join a dynamic team focused on safety, integrity, and community trust in a supportive work environment.
  • Qualifications: You need a valid SIA licence; previous retail security experience is a plus but not essential.
  • Other info: Flexible hours with a rolling rota and opportunities for progression within the company.

2 days ago Be among the first 25 applicants

This range is provided by Amberstone Security. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in.

ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe.

Main Responsibilities

  • Patrolling the shop floor and deterring criminal activity
  • Assess and identify vulnerabilities, and work proactively to minimise risk
  • Liaising with management and local authorities when applicable
  • Manage vulnerable persons with empathy to not cause distress
  • Completing colleague and contractor searches in line with customer company policy
  • Digitally report incidents and use tablets/phones for daily activity planning
  • Detailed and legible incident reporting to assist the client and local authorities

Location

Kingstanding

Hours

87 hours (cluster for both shifts)

Shift Pattern

Shift 1: Mon, Tue, Thu, Fri, Sat – 8:30 AM – 3:30 PM and Sunday – Varied
Shift 2: Mon, Tue, Thu, Fri, Sat – 3:30 PM-10:00 PM and Sunday – Varied

Hourly Rate

£12.60

The Person

To be an effective Security Officer, you will need to be a confident communicator as you will be required to provide detailed verbal and written accounts of criminal activity. You will need to be welcoming and patient with customers, and able to handle conflict in a professional manner.

Required Experience and Qualification

You must have a valid SIA licence to apply for this role. Previous experience of working in a Retail Security Role is an advantage but not essential as full training will be given.

Benefits

  • SIA Licence Renewal
  • Auto enrollment pension scheme
  • Investment into training
  • Perkbox incentive scheme which includes discounts and an employee assistance programme
  • Company uniform provided
  • Perkbox recognition – rewards and discount platform
  • Apprenticeship
  • Employee of the month scheme £50
  • 110% Club of outstanding performers who can receive large prizes and monetary rewards
  • WageStream – a flexible wage application whereby you can pull your wages out sooner than payday
  • EAP – Employee Assistance Programme
  • Progression opportunities within the company
  • Ongoing training

Applicants must be able to provide a full 5‑year checkable work or back‑to‑school history. Should you be selected to attend an interview, please ensure you bring your right‑to‑work documents and a recent proof of address.

You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role.

Due to the large number of applicants that we receive, if you have not been contacted within 14 days of your application please assume that you have been unsuccessful.

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other, Information Technology, and Management

Industries

Security and Investigations

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Retail Security Officer employer: Amberstone Security

ASEL is an exceptional employer that prioritises authenticity and transparency, fostering a collaborative work environment where employees can thrive. Located in Selly Oak, our Retail Security Officers benefit from comprehensive training, competitive pay, and a range of perks including a pension scheme and employee assistance programmes. We are committed to diversity and inclusion, providing ample opportunities for personal and professional growth within a supportive team culture.
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Contact Detail:

Amberstone Security Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Security Officer

✨Tip Number 1

Familiarise yourself with the specific security challenges faced in retail environments. Understanding common vulnerabilities and how to address them will show your proactive approach during interviews.

✨Tip Number 2

Brush up on your communication skills, as you'll need to articulate incidents clearly. Practising how to convey information effectively can help you stand out when discussing your experience.

✨Tip Number 3

Research ASEL and their approach to security solutions. Being knowledgeable about their methods and values will demonstrate your genuine interest in the role and the company during your interview.

✨Tip Number 4

Prepare for situational questions that may arise in the interview. Think of examples from your past experiences where you've successfully handled conflict or managed vulnerable individuals with empathy.

We think you need these skills to ace Retail Security Officer

Strong Communication Skills
Conflict Resolution
Attention to Detail
Incident Reporting
Patrolling and Surveillance
Risk Assessment
Empathy and Customer Service
Team Collaboration
Proficiency in Digital Reporting Tools
Knowledge of Security Protocols
Ability to Remain Calm Under Pressure
Understanding of SIA Licensing Requirements
Problem-Solving Skills
Adaptability to Changing Situations

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Security Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.

Tailor Your CV: Customise your CV to highlight relevant experience, especially any previous roles in security or customer service. Emphasise your communication skills and ability to handle conflict, as these are crucial for this position.

Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of ASEL's values, such as authenticity and transparency. Mention specific examples from your past that demonstrate your ability to deter criminal activity and manage vulnerable individuals with empathy.

Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A well-presented application reflects your professionalism.

How to prepare for a job interview at Amberstone Security

✨Understand the Role

Make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks such as patrolling, incident reporting, and liaising with local authorities. This will help you demonstrate your knowledge during the interview.

✨Showcase Communication Skills

As a Security Officer, effective communication is crucial. Prepare to discuss how you've successfully communicated in past roles, especially in conflict situations. Highlight your ability to provide clear verbal and written accounts of incidents.

✨Demonstrate Empathy

The role requires managing vulnerable persons with empathy. Be ready to share examples of how you've handled sensitive situations in the past, showing that you can maintain professionalism while being compassionate.

✨Prepare Your Documents

Ensure you have all necessary documents ready for the interview, including your SIA licence and proof of address. Being organised shows your attention to detail and readiness for the role.

Retail Security Officer
Amberstone Security
Location: Birmingham
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