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For Companies At a Glance
- Tasks: Lead client engagements and ensure top-notch service delivery for SAP ECS.
- Company: Join SAP, a leader in cloud services, transforming businesses worldwide.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be the voice of clients, drive impactful projects, and collaborate with diverse teams.
- Qualifications: 5-7 years in client management; strong SAP knowledge and customer focus required.
- Other info: Fluency in English is a must; certifications in IT and project management are a plus.
The predicted salary is between 48000 - 72000 £ per year.
SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.
What you’ll do
As Client Delivery Manager you will be responsible for the following tasks :
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Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
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Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
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Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
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Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
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Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
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Oversee client onboarding activities, upgrade / migration projects, and other service delivery initiatives.
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Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
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Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
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Share knowledge across CDM community
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Fluency in English is mandatory
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Proven track record and 5-7 years of professional experience in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
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Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
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Good understanding of SAP Basis, system migration and / or functional SAP application knowledge.
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Good understanding of technical infrastructure and virtualized system landscapes.
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Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
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Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
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SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
Senior Client Delivery Manager - ECS EMEA NORTH employer: SAP
Contact Detail:
SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Delivery Manager - ECS EMEA NORTH
✨Tip Number 1
Familiarize yourself with SAP's Enterprise Cloud Services and their offerings. Understanding the specific services and how they align with customer needs will help you articulate your value during discussions.
✨Tip Number 2
Network with current or former Client Delivery Managers at SAP. They can provide insights into the role, expectations, and company culture, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss your experience in managing client engagements, particularly in service delivery management. Be ready to share specific examples of how you've successfully navigated challenges and maintained customer satisfaction.
✨Tip Number 4
Stay updated on the latest IT trends and how they impact business strategies, especially in relation to cloud services. This knowledge will demonstrate your proactive approach and understanding of the industry during your conversations.
We think you need these skills to ace Senior Client Delivery Manager - ECS EMEA NORTH
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly understand the responsibilities and expectations of the Senior Client Delivery Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: Emphasize your proven track record in managing client engagements, particularly in Service Delivery Management or Consulting. Use specific examples to demonstrate your customer orientation and relationship management skills.
Showcase Technical Knowledge: Include any relevant knowledge of SAP Basis, system migration, and IT infrastructure. Mention certifications if you have them, as they can strengthen your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role and the company. Make sure to address how you can contribute to the success of SAP ECS.
How to prepare for a job interview at SAP
✨Showcase Your Client Engagement Experience
Be prepared to discuss specific examples from your past roles where you successfully managed client engagements. Highlight how you acted as the voice of the client and ensured their satisfaction throughout the lifecycle.
✨Demonstrate Your Technical Knowledge
Since the role requires a good understanding of SAP Basis and technical infrastructure, brush up on these topics. Be ready to explain how your technical expertise can benefit the client's service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in de-escalation situations. Think of scenarios where you had to manage incidents or service requests and how you handled them effectively.
✨Emphasize Your Team Collaboration Skills
As this role involves working with various stakeholders, be sure to highlight your experience in collaborating with remote teams. Share examples of how you maintained alignment across different functions and ensured smooth communication.
