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For Companies At a Glance
- Tasks: Assist customers, manage enquiries, and ensure smooth service operations.
- Company: Join Sandal Huddersfield, a leading BMW/MINI retailer known for premium service.
- Benefits: Enjoy 24 days annual leave, birthday off, car benefits, and free staff parking.
- Why this job: Be part of a dynamic team focused on exceptional customer service and personal growth.
- Qualifications: Previous experience as a Service Advisor and a full driving licence required.
- Other info: Receive top-notch training at the BMW Group Training Academy.
The predicted salary is between 21600 - 43200 £ per year.
Sandal Huddersfield is looking for a Service Advisor.
Your role
Are you a friendly, energetic, and resourceful person? Do you thrive in a challenging environment and enjoy delivering exceptional customer service while achieving your goals?
The importance of this key role is paramount to Sandal; being one of the largest privately owned BMW/MINI Retailers in the area, our aim is to deliver a premium service. Reporting directly to the Service Controller, you will be responsible for dealing with a wide range of customer enquiries, progressing work through our Aftersales department, and invoicing once completed. An attractive salary with bonuses, with an OTE of £36,000.
Your profile
You will be a bright professional, with previous retail motor industry experience as a Service Advisor, who has the ability to plan ahead and maintain good levels of communication with other team members and customers alike. You will also ensure our business potential is maximised and we exceed the expectations of our customers. A full driving licence is essential.
As you would expect with a position of this importance, the training will surpass that of other manufacturers and includes ongoing new model technology and customer service courses at the BMW Group Training Academy.
Rewards
- Receiving 24 days annual leave (plus bank holidays), which increases with your length of service, up to 26 days
- Having an extra paid day off for your birthday
- Being eligible for our car benefit scheme
- Contributing to a pension scheme
- Having free staff parking
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Service Advisor New employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor New
✨Tip Number 1
Familiarise yourself with BMW and MINI products, as well as their service offerings. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the brand and its values.
✨Tip Number 2
Network with current or former employees of Sandal Huddersfield or similar dealerships. They can provide valuable insights into the company culture and expectations, which can give you an edge during the hiring process.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience as a Service Advisor. Highlight situations where you successfully resolved customer issues or improved service processes, as this will showcase your problem-solving skills.
✨Tip Number 4
Demonstrate your enthusiasm for customer service during any interactions with the hiring team. Show that you are not just looking for a job, but are genuinely excited about the opportunity to contribute to their team and enhance customer satisfaction.
We think you need these skills to ace Service Advisor New
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor in the retail motor industry. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to thrive in a challenging environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Sandal Huddersfield. Mention specific examples of how you've delivered exceptional customer service in the past and how you plan to contribute to their goal of providing a premium service.
Highlight Relevant Skills: In your application, be sure to highlight key skills such as communication, planning, and teamwork. These are essential for the Service Advisor role and will show that you understand the importance of these attributes in delivering excellent service.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at BMW Group Retail
✨Show Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. This will demonstrate your ability to thrive in a challenging environment.
✨Know the Company and Its Values
Research Sandal Huddersfield and understand their commitment to delivering premium service. Be ready to discuss how your values align with theirs and how you can contribute to their mission as one of the largest BMW/MINI retailers.
✨Highlight Your Retail Motor Industry Experience
Since previous experience in the retail motor industry is essential, be prepared to talk about your background as a Service Advisor. Discuss specific responsibilities you've had and how they relate to the role you're applying for.
✨Demonstrate Team Communication Skills
Effective communication with team members and customers is crucial. Share examples of how you've maintained good levels of communication in previous roles, especially in fast-paced environments, to show that you can work well within a team.
