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For Companies At a Glance
- Tasks: Help customers find the perfect eyewear and provide top-notch service.
- Company: Join M&S Opticians, a trusted name in eye and hearing care.
- Benefits: Enjoy flexible part-time hours and a supportive team environment.
- Why this job: Make a real difference in customers' lives while developing your retail skills.
- Qualifications: Retail or customer service experience is a plus; passion for helping others is essential.
- Other info: No optical experience needed; we’ll train you to succeed!
About the Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
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Sales Advisor - Part Time employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Part Time
✨Tip Number 1
Familiarise yourself with the latest trends in eyewear and hearing care. This knowledge will not only help you engage with customers but also demonstrate your commitment to providing expert advice, which is crucial for a Sales Advisor role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more confident when assisting customers in selecting eyewear and handling enquiries professionally.
✨Tip Number 3
Research M&S Opticians and their offerings thoroughly. Understanding their products and services will allow you to speak knowledgeably during interviews and show your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of M&S Opticians on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Sales Advisor - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail and customer service experience. Emphasise any roles where you had to optimise sales opportunities or manage stock, as these are key responsibilities for the Sales Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your commitment to providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to thrive in a fast-paced environment.
Highlight Relevant Skills: Clearly outline your communication and interpersonal skills in your application. Since the role involves assisting customers with eyewear selection, showcasing your ability to build rapport and provide expert guidance will be beneficial.
Show Enthusiasm for Learning: If you lack optical experience, emphasise your eagerness to learn and adapt. Mention any relevant training or courses you are willing to undertake to enhance your skills in the optical field.
How to prepare for a job interview at M&S Opticians
✨Showcase Your Customer Service Skills
As a Sales Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided exceptional service in the past, highlighting your communication skills and ability to build rapport.
✨Demonstrate Your Retail Experience
Discuss your previous retail roles and how they have prepared you for this position. Emphasise your understanding of sales techniques and how you've successfully maximised sales opportunities in the past.
✨Familiarise Yourself with Optical Products
Even if you don't have direct optical experience, showing that you've researched eyewear and hearing care products can set you apart. Be ready to discuss different types of frames and lenses, and express your eagerness to learn more.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer interaction skills. Think of scenarios where you've had to handle difficult customers or multitask effectively, and be ready to share those experiences.
