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- Tasks: Lead a dynamic team in delivering top-notch customer service and support.
- Company: Join Ochil View Housing Association, a leading social landlord in Clackmannanshire and West Fife.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive work environment.
- Why this job: Make a real impact in the community while developing your skills in a rewarding role.
- Qualifications: Looking for enthusiastic individuals with strong communication and leadership skills.
- Other info: No CVs needed; just bring your passion for customer service!
The predicted salary is between 22700 - 29100 £ per year.
- Position: Senior Customer Services Assistant
- Location: Alloa
- Hours: 35 hours per week
- Grade: EVH Grade 4
- Contract: Permanent
- Closing Date: 20 August 2025, 12:00
Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.
We wish to recruit to our new Customer Services Team a suitably qualified, skilled, and enthusiastic individual for the following post:
Senior Customer Services Assistant (Full Time, 35 Hours per week)
EVH Grade 4: £25,755 – £29,124 per annum
- The Senior Customer Services Assistant will report directly to the Tenant Engagement & Communication Officer for all matters associated with frontline customer services.
- Responsible for the operational day to day supervision of the frontline Customer Service team members.
- To be first point of contact for all customer enquiries to the Association.
- To assist all Departments of the Association with the delivery of an effective administration service.
- To contribute to achieving the targets and performance measures set for the Association in relation to Customer Service and the post.
Further information on this post is available to download from our website .
If you would like to speak to someone about this position, please call 01259 722899.
Please Note: No CV or Recruitment Agency referrals.
Closing Date: 12 noon on Wednesday 20th August 2025.
Interviews will be held on Monday 1st September 2025.
Ochil View is an Investor in People Gold, Healthy Working Lives Gold and a Living Wage Employer.
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Senior Customer Services Assistant employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Assistant
✨Tip Number 1
Familiarise yourself with Ochil View Housing Association's mission and values. Understanding their commitment to providing quality housing and customer service will help you align your responses during the interview.
✨Tip Number 2
Prepare examples of your previous experience in customer service, particularly in a supervisory role. Highlight how you've successfully managed teams and improved customer satisfaction in past positions.
✨Tip Number 3
Research common challenges faced by social landlords in customer service. Being able to discuss these issues and propose solutions will demonstrate your proactive approach and industry knowledge.
✨Tip Number 4
Practice your communication skills, as this role requires being the first point of contact for customer enquiries. Role-playing scenarios can help you feel more confident in handling various customer interactions.
We think you need these skills to ace Senior Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Customer Services Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples from your past experience that demonstrate your customer service skills and ability to supervise a team effectively.
Highlight Relevant Experience: In your application, focus on your previous roles in customer service or administration. Use quantifiable achievements to illustrate your impact, such as improvements in customer satisfaction or efficiency in service delivery.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EVH
✨Know the Organisation
Before your interview, take some time to research Ochil View Housing Association. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Senior Customer Services Assistant, you'll need to showcase your customer service skills. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your ability to communicate effectively and empathise with customers.
✨Prepare for Team Leadership Questions
Since this role involves supervising a team, be ready to discuss your leadership style and how you motivate others. Think of specific instances where you've led a team or contributed to a positive team environment, and be prepared to share these stories.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's goals, challenges they face, or how success is measured in the role. This shows your interest and helps you assess if the position is the right fit for you.
