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For Companies At a Glance
- Tasks: Support users with business applications and manage system configurations.
- Company: Join CBRE, a global leader in real estate services and technology.
- Benefits: Enjoy flexible work options, training opportunities, and a collaborative culture.
- Why this job: Be part of a dynamic team that values innovation and user experience.
- Qualifications: Strong tech skills, attention to detail, and excellent communication are essential.
- Other info: Coding and experience in Life Sciences are a plus!
The predicted salary is between 28800 - 48000 £ per year.
About the Role:
As a CBRE Application Delivery and Support Associate, you will provide first-line support of business applications to internal and external end users.
This includes support for users, integrations and implementations as well as development support such as product documentation, product testing, report creation and managing business requirements.
What You\’ll Do
External (User) Support:
- Log and track basic problems and work tickets.
- Monitor progress made on timely user request resolution.
- Gather and review data to identify and solve complex problems that arise with little or no precedent.
Internal (Dev) Support:
- Work across Teams to support configurations and Integrations.
- Work within Project management deadlines to collect, map and load vital system configurations and data elements for application delivery and transitions.
- Perform system acceptance testing, user training, and application documentation.
- Work in coordination with development team to manage change control and new feature rollouts.
Training / Communication:
- Conduct Initial Training and refresher training for external and internal user groups
- Supply information to Stakeholders regarding the tech applications and related business processes.
- Work with communications teams to market features, rollouts and business processes as required.
Adoption / Compliance:
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
- Conduct regular reviews with user base to gather feedback and respond to doubts and concerns concerning product usage.
- Work with Core Team to manage compliance requirements around system users.
What You\’ll Need:
- A comprehensive understanding of a range of processes, procedures, systems, and concepts across technology including database management, Application design, API Integration and user acceptance testing.
- Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced organizational skills with an inquisitive mindset and a keen attention to detail.
- Excellent communication skills
- Experience with SmartSheet and Workflow / RPA systems a Plus.
- Experience in the Life Sciences / Lab Services field a Plus.
- Coding Experience a Plus.
Application Delivery and Support Associate employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Delivery and Support Associate
✨Tip Number 1
Familiarise yourself with the specific applications and tools mentioned in the job description, such as SmartSheet and RPA systems. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions.
✨Tip Number 2
Brush up on your communication skills, especially in explaining complex technical concepts in simple terms. This role requires you to interact with both technical teams and end users, so being able to bridge that gap is crucial.
✨Tip Number 3
Consider reaching out to current or former employees on platforms like LinkedIn to gain insights into the company culture and the specifics of the role. This can help you tailor your approach and show genuine interest during interviews.
✨Tip Number 4
Prepare to discuss your problem-solving skills and provide examples of how you've handled complex issues in the past. The ability to demonstrate your analytical thinking will be key in this support-focused position.
We think you need these skills to ace Application Delivery and Support Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Application Delivery and Support Associate position. Tailor your application to highlight relevant experiences and skills that align with the job description.
Highlight Relevant Skills: Emphasise your understanding of technology processes, database management, and application design in your CV and cover letter. Mention any experience you have with Microsoft Office products, SmartSheet, or Workflow/RPA systems, as these are valuable for the role.
Showcase Communication Abilities: Since the role involves training and communication with users and stakeholders, provide examples in your application that demonstrate your excellent communication skills. This could include previous training experiences or instances where you effectively conveyed complex information.
Tailor Your Documents: Ensure your CV and cover letter are tailored specifically for this role. Use keywords from the job description, such as 'user acceptance testing' and 'API integration', to show that you meet the qualifications and understand the expectations of the position.
How to prepare for a job interview at CBRE Enterprise EMEA
✨Understand the Role
Make sure you have a clear understanding of what an Application Delivery and Support Associate does. Familiarise yourself with the responsibilities outlined in the job description, especially around user support, system testing, and documentation.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with database management, application design, and API integration. Highlight any relevant projects or experiences that demonstrate your technical proficiency, particularly with Microsoft Office products and any coding experience you may have.
✨Prepare for Problem-Solving Questions
Expect questions that assess your ability to handle complex problems. Think of examples from your past experiences where you successfully identified and resolved issues, especially those with little precedent. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Communication Skills
Since the role involves training and communicating with both internal and external users, be ready to demonstrate your communication skills. Prepare to discuss how you've effectively conveyed complex information in the past and how you would approach training sessions.
