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For Companies At a Glance
- Tasks: Support customers with housing management, viewings, sign-ups, and inspections.
- Company: Join a dedicated team focused on helping those in need of housing.
- Benefits: Enjoy a competitive salary, great benefits, and the chance to make a real difference.
- Why this job: Empower individuals facing homelessness and help them build better futures.
- Qualifications: Experience in housing or customer service, strong communication skills, and a DBS check required.
- Other info: Interviews are ongoing, so apply soon to secure your chance!
The predicted salary is between 21000 - 29000 £ per year.
Job Description
Tenancy Sustainment Officer
Salary £26,177.99
Location Stoke on Trent
Hours per week 37.5
Contract type Permanent
You’ll provide an efficient, responsive, and holistic housing management service for customers living or moving into semi-independent or community homes. You’ll support customers with property viewings, tenancy sign-ups, benefit claims and provide move-on options advice. You’ll carry out property inspections for maintenance and Health & Safety checks.
Job requirements
• Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
• Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
• Maintaining tenancy conditions and making sure that properties and stock are maintained.
• Dealing with enquiries and complaints from tenants and members of the community or public.
• Making sure regular property and health and safety inspections and report any issues to the relevant teams.
What they’re looking for
• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• Experience working in housing or in a busy environment where you regularly help or deal with customers or the public.
• Experience in dealing with customers with complex needs.
• Great communication and problem-solving skills.
• DBS required.
• Full UK Driving License with own vehicle for work purposes.
Help them give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
They'll be interviewing as they go so may close the role early if they find the right person.
#Stoke #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Tenancy Sustainment Officer employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Familiarise yourself with the local housing landscape in Stoke on Trent. Understanding the specific challenges and resources available in the area will help you demonstrate your commitment to supporting customers effectively during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable populations. Attend local community events or workshops to build connections that could provide insights into the role and potentially lead to a referral.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully supported individuals with complex needs. Highlighting your problem-solving skills and compassion during these discussions can set you apart from other candidates.
✨Tip Number 4
Research the organisation's values and mission. Being able to articulate how your personal values align with theirs will show your genuine interest in the role and your commitment to making a positive impact in the community.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Tenancy Sustainment Officer. Highlight key skills such as communication, problem-solving, and experience with complex needs in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in housing or customer service. Emphasise any previous roles where you supported individuals in challenging situations, showcasing your compassion and understanding.
Craft a Compelling Cover Letter: Write a cover letter that connects your personal values with the mission of the organisation. Share specific examples of how you've empowered customers or dealt with complex needs, demonstrating your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at IRIS Recruitment
✨Show Your Compassion
As a Tenancy Sustainment Officer, it's crucial to demonstrate your genuine understanding and compassion for people without a home. Share personal experiences or examples where you've empowered individuals in difficult situations, highlighting your ability to connect with customers on a human level.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in housing or customer service roles. Be prepared to give specific examples of how you've dealt with complex needs or challenging situations, as this will show your capability to handle the demands of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle enquiries or complaints. Think about potential challenges you might face in the role and how you would approach them, demonstrating your proactive attitude and resourcefulness.
✨Know the Company Values
Research the organisation's values and mission, especially their commitment to tackling homelessness and supporting vulnerable individuals. Being able to articulate how your personal values align with theirs will make a strong impression and show your dedication to the role.
