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For Companies At a Glance
- Tasks: Provide advanced IT support for Microsoft 365 and Windows systems.
- Company: Join a dynamic Managed Service Provider with a focus on growth and innovation.
- Benefits: Enjoy opportunities to learn new technologies and skills in a supportive environment.
- Why this job: Advance your career while working with cutting-edge Microsoft tech and diverse clients.
- Qualifications: 2+ years in IT support; strong knowledge of Microsoft products required.
- Other info: Flexibility for early or late shifts and occasional on-site visits needed.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
I’m excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You’ll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems.Key Responsibilities:
- Provide advanced support for Microsoft 365 and Windows 10/11 across client networks.
- Analyse and diagnose complex support issues, providing solutions to customers efficiently.
- Communicate effectively via telephone and email, ensuring excellent customer service.
- Provide high-quality remote and on-site support to customers as required.
About You:
- Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment.
- Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune.
- Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed.
- A clean driving licence for occasional on-site visits.
- Strong technical understanding of Microsoft technologies and cloud solutions.
Next Steps: Apply now!
Senior IT Technician employer: Pure Resourcing Solutions
Contact Detail:
Pure Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician
✨Tip Number 1
Familiarise yourself with the latest Microsoft technologies mentioned in the job description, such as Microsoft 365, Exchange, Teams, SharePoint, and Intune. Having hands-on experience or certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Prepare to discuss specific examples of complex support issues you've resolved in previous roles. This will demonstrate your problem-solving skills and technical expertise, which are crucial for a Senior IT Technician position.
✨Tip Number 3
Practice your communication skills, especially how you explain technical concepts to non-technical customers. Since effective communication is key in this role, being able to convey information clearly will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns. Highlighting your willingness to work early or late shifts can show your commitment and adaptability, which are highly valued in a fast-paced Managed Service Provider environment.
We think you need these skills to ace Senior IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly with Microsoft 365 and Windows 10/11. Include specific examples of how you've diagnosed and resolved complex issues in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your experience with Microsoft Exchange, Teams, SharePoint, and Intune, and explain how these skills make you a great fit for the role.
Highlight Relevant Experience: In your application, emphasise your minimum 2 years of experience in 1st, 2nd, or 3rd line support. Provide details about your work in an MSP or fast-paced helpdesk environment to demonstrate your capability.
Showcase Communication Skills: Since effective communication is key in this role, include examples of how you've successfully communicated with customers via telephone and email. Highlight any instances where you provided excellent customer service.
How to prepare for a job interview at Pure Resourcing Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows 10/11, and other relevant technologies. Highlight specific instances where you've successfully diagnosed and resolved complex issues, as this will demonstrate your technical prowess.
✨Demonstrate Excellent Communication
Since the role involves communicating with customers, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you’ve provided excellent customer service, both over the phone and via email.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of challenging situations you've encountered in previous roles and how you approached them, focusing on your analytical skills and the solutions you provided.
✨Emphasise Your Flexibility
The job requires flexibility in working hours, so be ready to discuss your availability. Mention any previous experiences where you adapted to changing schedules or worked outside of standard hours, showcasing your commitment to meeting customer needs.
