Service Delivery Analyst - E-Commerce

UNIQLOis a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.

We are looking for a Service Delivery Analyst to sit within our E-Commerce IT Team based in London. You will be reporting into the Ecommerce Product Manager and will work closely with stakeholders across UNIQLO Europe to support the daily operation of a brand new e-Commerce platform and resolve the problems with platform product managers.

This is a great opportunity for a natural problem solver and experienced IT and Ecommerce Business Analyst to combine your skills to ensure our customers have the best e-Commerce and omni-channel shopping experience in the world.

What you will be responsible for:

• Completing technical administration and maintenance of the back-end, front-end and product maintenance making sure the platform is operating well across all business functions including on-site experience, order fulfillment, payment processing and digital marketing.

• Conducting the enhancement initiatives on the new e-Commerce platform and preparing the business units for change.

• Maintaining the centralized documentation repository and supporting the e-Commerce Product Manager to create product specifications, business cases, release notes and progress reports.

• Keeping abreast of all upcoming software updates, launches.

• Leading implementation of mechanisms to monitor, manage and provide progress on all delivery activities.

• Creating, implementation and maintenance of a continuous improvement plan for deliveries and services.

• Preparing the sales events on the platform and monitor its traffic spike and adjust the configuration when necessary.

• Collaborating with user experience specialists, digital designers, copywriters, merchandisers – and many more – to shape new experiences and improve existing ones.

• Escalating problems and errors to 3rd line support or external partners and acting as a problem owner to deliver resolution.

Skills and Experience:

• 4+ years working within a Retail digital/ecommerce team servicing on a Global scale.

• 4+ years working within a service delivery and/ or technical role.

• Experience analyzing business requirements and creating epics/user stories.

• Experience working with technical development Teams.

• Experience working with Product Owner/Managers, Business/Technical Analyst and Agile.

• Experience working with external partners and/ or third-party vendors.

• Experience working with the PSP platform is a plus.

• Understanding of technologies such as HTML, AWS and microservices.

• Excellent knowledge of software such as Microsoft Office Suite, Miro, Jira and Confluence.

• Excellent knowledge of digital tools such as CRM, CMS, Analytics and Optimisation tools.

• Understanding of European business and its local EC related service deliveries (e.g. delivery carriers)

• Understanding of business to technology mapping.

• Strong experience and understanding of IT technologies.

• Strong motivation of learning the latest technologies and seek of the best practice of the market

• Strong communication and presentation skills.

What we can offer you:

• 26 days holiday + 8 bank holidays

• Staff Discount 30%

• Global Profit Share Scheme

• Employee Assistance Program

• Private Medical Care

• Private Pension Scheme

• Travel to work loan scheme

• Hybrid working, 2 days from home, 3 days in the office

• Social events throughout the year

• Seasonal Sample Sales

• Volunteer Day – twice a year

• Great Location – Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms

Please make sure you upload a CV in English, as well as a portfolio in your application (if applicable)

UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.

We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: