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For Companies At a Glance
- Tasks: Manage customer relationships and provide top-notch service daily.
- Company: Join a dynamic team in Dummer, Basingstoke, focused on communication and IT solutions.
- Benefits: Enjoy a competitive salary with uncapped earnings potential and flexible work options.
- Why this job: Be the go-to person for clients while growing your career in a supportive environment.
- Qualifications: No specific experience required; just bring your passion for customer service and communication.
- Other info: Realistic earnings can exceed £45k with performance-driven incentives.
The predicted salary is between 30000 - 32000 £ per year.
Job Description
Key Responsibilities
- To ensure regular contact withassignedcustomerbase, delivering exceptional customer service andexceedall expectations from them
- To become the trusted partner for your customer base, and their main point of contact for all Communication,Dataand IT needs
- Toidentifyup-sell and cross-sell opportunities within theassignedcustomer basewith a view tohitsalestargeteach month
- To address customers needs and concerns as quickly and effectively as possible
- To completereviewswith an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sellwith anaim to hit sales target by the end of each month
- Project management of solution delivery and any escalations within theassignedcustomer base
- To maintain accurate records on the CRM and utilise the required pipeline and quoting portals
- Hit monthly sales target for new MRGP and renewals focus
- Account Management of c.400customers
- Remote review meetings,opportunityseekingand end-to-end salesprocess
- Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
- Ensure escalations are raised within the business at theappropriate timeto ensure the swiftest possible resolution
- Full product portfolio knowledge to enable full solution selling ability
Skills Required
- Positive can-do attitude
- Strong customer service skills
- Strong communicationskills
- Comprehensive industry knowledge
- Great attention to detail
- IT Literate
- Decision making skills
- Proven problem-solving attitude
- Honesty and integrity
- Ability toprioritiseworkload
Benefits
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
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Account Manager employer: Southern Communications Ltd
Contact Detail:
Southern Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Account Manager. Understand how to build strong relationships with clients and be prepared to discuss your strategies for delivering exceptional customer service during the interview.
✨Tip Number 2
Research the company culture at StudySmarter. Knowing our values and how we operate will help you align your answers with what we’re looking for in a candidate, making you stand out as a great fit.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to identify upsell and cross-sell opportunities. Be ready to share specific instances where you successfully increased revenue for previous employers.
✨Tip Number 4
Practice your communication skills. As an Account Manager, you'll need to convey information clearly and effectively. Consider role-playing common scenarios with a friend to boost your confidence before the interview.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of an Account Manager. Highlight how your skills and experiences align with their expectations.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service and account management. Use specific examples that demonstrate your ability to exceed customer expectations and build strong relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of their needs and how you can contribute to their success as a trusted partner.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Account Manager.
How to prepare for a job interview at Southern Communications Ltd
✨Know Your Customers
Familiarise yourself with the company’s customer base and their needs. Be prepared to discuss how you can enhance their experience and provide exceptional service.
✨Demonstrate Communication Skills
As an Account Manager, communication is key. Practice articulating your thoughts clearly and confidently, and be ready to showcase examples of how you've effectively communicated with clients in the past.
✨Showcase Problem-Solving Abilities
Prepare to discuss specific instances where you've identified issues and provided solutions for clients. This will demonstrate your ability to be a trusted partner and point of contact.
✨Highlight Sales Experience
Since the role involves up-selling and cross-selling, be ready to share your previous sales experiences. Discuss strategies you've used to successfully increase revenue and how you can apply them in this role.
