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- Tasks: Engage with customers about their loan/lease options and provide clear guidance.
- Company: Join a prestigious client in a supportive and professional environment.
- Benefits: Enjoy a competitive salary of £29,000 and ongoing job security for at least 12 months.
- Why this job: Perfect for those who love helping others and thrive in dynamic customer interactions.
- Qualifications: Excellent customer service skills and the ability to think on your feet are essential.
- Other info: Registration takes 10-20 minutes; bring your passport and proof of address.
The predicted salary is between 23200 - 32600 £ per year.
Job Description
Ref: 0072
Job Title: Customer Service – End of Contracts
Location: Slough
Salary: £29,000
Length of Booking: On-going, week to week (expected at least 12 months)
Are you good with customers? Can you explain things clearly and concisely? Have you supported vulnerable customers on the phone?
This is an interesting and varied role, working in End of Contracts for our prestigious client, based in lovely offices on the Trading Estate. The role involves talking to customers about the end of their loan/lease – you will be discussing return of lease vehicles, those on a PCP agreement – you will liaise with the customer, explaining the options whether that is buying the vehicle, trading it in for a new vehicle or returning the vehicle.
If you have excellent customer service skills, are quick thinking and enjoy working with customers in a professional and supportive environment, then this may be the role for you.
Please only apply if you match all of the above criteria. alt Recruitment is acting as an agency for this role. At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 – 20 minutes. If you are emailing your CV to us, please ensure it has your home address, telephone number and email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.
Please note that only successful applicants will be contacted. alt Recruitment Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.
Customer Service - Finance (End of Contracts) employer: Alt Recruitment Limited
Contact Detail:
Alt Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Finance (End of Contracts)
✨Tip Number 1
Familiarise yourself with the finance and leasing industry. Understanding terms like PCP agreements and vehicle return processes will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you for the types of conversations you'll have in the role, especially when explaining complex options to customers.
✨Tip Number 3
Showcase your empathy and problem-solving skills. Think of examples from your past experiences where you've successfully supported vulnerable customers, as this will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Network with professionals in the customer service and finance sectors. Engaging with others in the field can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service - Finance (End of Contracts)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Make sure you can demonstrate your customer service experience, especially in handling vulnerable customers.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, particularly in finance or similar roles. Use specific examples that showcase your ability to explain complex information clearly and concisely.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific requirements of the role. Mention your passion for customer service and provide examples of how you've successfully supported customers in the past.
Double-Check Your Application: Before submitting, ensure all your documents are complete and accurate. Include your home address, telephone number, and email address on your CV, as requested in the job posting.
How to prepare for a job interview at Alt Recruitment Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Customer Service role in End of Contracts. Familiarise yourself with common scenarios, such as discussing vehicle returns and options for customers at the end of their lease.
✨Showcase Your Communication Skills
Since the role involves explaining complex information to customers, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you successfully communicated with customers, especially in challenging situations.
✨Demonstrate Empathy
Highlight your ability to support vulnerable customers. Prepare to discuss how you've handled sensitive situations in the past, showing that you can be both professional and compassionate when dealing with customer concerns.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture or specific challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
