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- Tasks: Manage operative diaries and resolve customer enquiries about repairs.
- Company: Join a professional and innovative organisation in Liverpool.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Be part of a motivated team that values diversity and customer service.
- Qualifications: Good education in Maths and English, plus experience in scheduling and customer service.
- Other info: Guaranteed interviews for ethnic minority and disabled applicants meeting criteria.
The predicted salary is between 22000 - 29000 £ per year.
Job Description
Repairs Scheduler
Garston, Liverpool
£26,208 per annum
Hours of Work: 40 hours per week, Monday – Friday
Contract Type: Permanent
Closing date: 15 August 2025
Interview date: 21 August 2025
As the Repairs Scheduler, you will be responsible for delivering a high quality, professional service to our customers relating to our repairs and compliance works. You will effectively manage operative diaries and be responsible for dealing with complex customer enquiries by phone, email, or web resolving where possible.
What skills and experience will you have?
You will have a good standard of general education including Maths and English (grace C/4 or above), and you’ll have experience of working within a Contact Centre environment, scheduling and allocating repair work to maximise efficiency. You’ll have strong knowledge of social housing, repairs and maintenance, and have excellent customer service and communication skills.
Why join them?
You’ll love being part of a professional and innovative organisation, you’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria.
We reserve the right to close this advert early should we receive sufficient applications, therefore we encourage you to apply as early as possible.
Repairs Scheduler employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduler
✨Tip Number 1
Familiarise yourself with the specific software and tools used in repairs scheduling. Knowing how to navigate these systems can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your knowledge of social housing regulations and compliance works. Being able to discuss relevant legislation or recent changes in the sector can demonstrate your commitment and expertise.
✨Tip Number 3
Prepare examples of how you've successfully managed complex customer enquiries in the past. This will showcase your problem-solving skills and ability to handle challenging situations effectively.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Repairs Scheduler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Repairs Scheduler position. Tailor your application to highlight relevant experience in scheduling, customer service, and knowledge of repairs and maintenance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in a Contact Centre environment and any specific examples of managing operative diaries or resolving complex customer enquiries. Use metrics where possible to demonstrate your impact.
Showcase Your Skills: Make sure to showcase your communication skills and ability to work efficiently under pressure. Provide examples of how you've successfully handled customer interactions and resolved issues in previous roles.
Diversity and Inclusion: If you belong to an ethnic minority background or have a disability, consider mentioning this in your application if you feel comfortable. This can help you take advantage of the guaranteed interview scheme offered by the company.
How to prepare for a job interview at Great Places Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, repairs, and maintenance. Being able to discuss these topics confidently will show that you're well-prepared and understand the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled complex customer enquiries in the past. Highlight your communication skills and ability to resolve issues effectively, as this is crucial for the Repairs Scheduler position.
✨Demonstrate Your Scheduling Experience
Be ready to talk about your experience in scheduling and allocating repair work. Discuss any tools or systems you've used to maximise efficiency, as this will be a key part of the job.
✨Emphasise Your Team Spirit
Since the company values collaboration and diversity, share experiences where you've worked well in a team. Show that you can contribute positively to their professional and innovative environment.
