Customer Service Advisor

Position

Customer Service Advisor – Warndon, Worcester.

£12.88 per hour, temporary ongoing contract.

40‑hour working week with 1‑hour unpaid lunch. 5 days: Monday to Friday 7am to 6pm, Saturday 8am to 5pm, Sunday 9am to 12pm.

The Role

You will work a 5‑week rotation with 2 Saturdays and 1 Sunday in every 5 (not on the same weekend). The overall purpose of the role is to provide world‑class customer service and effectively achieve the following core responsibilities:

• Handle inbound and outbound customer enquiries.
• Advise customers with accurate information about products, services, policies, and procedures.
• Address customer complaints promptly and effectively, ensuring a professional and empathetic approach.
• Ensure accurate and thorough documentation of customer information in the CRM.
• Conduct remote troubleshooting by applying problem‑solving skills and persuasive communication techniques.
• Maintain up‑to‑date knowledge of products and company policies to ensure accurate support and guidance.
• Collaborate effectively with cross‑functional teams to deliver seamless customer service, identify customer needs, and deliver tailored solutions or escalating issues to the appropriate team for resolution.
• Ensure adherence to company policies, including compliance standards and data protection regulations.

The Candidate

You will have the following skills, experiences and attributes:

• GCSE Maths & English C grade or higher (equivalent to 4 or higher).
• IT literacy with good knowledge of Microsoft Office applications.
• Previous experience in customer service, retail, or a related field (advantageous).
• Experience with CRM, SAP (a plus).
• Exceptional verbal and written communication skills.
• Strong problem‑solving and conflict resolution capabilities.
• Ability to remain professional and composed in high‑pressure situations.
• Excellent multitasking and time‑management abilities.
• Strong attention to detail and accuracy when handling customer requests.
• Eagerness to learn and adapt to new processes and technologies.
• Positive, empathetic, and customer‑centric attitude.
• Ability to collaborate effectively within a team or work independently.

The Company

Our client is a leading world‑class manufacturing organisation and the customer service department provides a vital link between the company and the public. This is a long‑term temporary opportunity with potential for strong candidates to achieve a permanent role.