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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware, software, and network issues.
- Company: Join a dynamic IT environment focused on career development and strong internal relationships.
- Benefits: Enjoy opportunities for training, progression, and occasional travel to exciting locations.
- Why this job: Be part of a team that values problem-solving and customer service in a fast-paced setting.
- Qualifications: 3+ years in IT support with strong technical knowledge; degree and certifications are a plus.
- Other info: Ideal for adaptable team players who thrive under pressure and are eager to learn.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
IT Support Technician
Purpose of the Role
The IT Support Technician is responsible for providing hands-on technical support, proactively resolving hardware and software issues, and maintaining complex IT systems. The role also focuses on building strong relationships with internal customers, ensuring a seamless IT experience, and supporting career development within a dynamic IT environment.
Key Responsibilities
- Provide hands-on IT support, troubleshooting hardware, software, and network issues.
- Proactively identify and resolve technical problems to minimise downtime.
- Manage repair and maintenance of complex IT systems.
- Build and maintain strong relationships with internal stakeholders, understanding their needs and ensuring high satisfaction.
- Respond promptly to IT concerns, delivering efficient solutions.
- Ensure smooth operation of company IT systems for optimal productivity.
- Travel occasionally to Bristol office and Maidenhead data centre as required.
Key Relationships
Internal:
- Reports to: Head of IT (Global)
- Collaborates with: Executive Team, Engineering, Sales, HR, Finance
External:
- Vendors, Customers (as needed)
Qualifications
Essential:
- Proven experience in IT support (3+ years).
- Strong technical knowledge of hardware, software, and networking.
Desirable:
- Degree in Computer Science, IT, or related field.
- Certifications (e.g., Network Administration, Cybersecurity).
Skills & Experience
Essential:
- Technical Expertise: Proficiency in OS, network infrastructure, and troubleshooting.
- Customer Service: Exceptional support skills with a user-focused approach.
- Problem-Solving: Strong analytical and troubleshooting abilities.
- Communication: Clear verbal/written skills to explain technical issues.
- Adaptability: Ability to work under pressure and manage changing priorities.
Desirable:
- Knowledge of cybersecurity best practices.
- Experience in network configuration and management.
- Commitment to continuous learning in emerging technologies.
Personal Attributes
- Trustworthy & reliable – delivers on commitments.
- Resilient & proactive – finds solutions under pressure.
- Team player – collaborates effectively and mentors junior staff.
- Detail-oriented – ensures high-quality work.
- Positive & adaptable – embraces company culture and change.
Career Development
- This role offers growth opportunities, including training and progression within IT support and related
IT Support Technician employer: 4square Recruitment Ltd
Contact Detail:
4square Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software that StudySmarter uses. This knowledge will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current employees or professionals in the IT support field. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Highlighting your problem-solving skills with concrete examples will showcase your expertise and ability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends and technologies in IT support. Showing that you're committed to continuous learning can set you apart from other candidates and align with our values at StudySmarter.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your technical knowledge of hardware, software, and networking. Use specific examples to demonstrate your problem-solving skills and customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to build strong relationships with internal stakeholders. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your technical expertise, communication skills, and adaptability. Provide examples of how you've successfully resolved technical issues and supported users in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at 4square Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with hardware, software, and networking issues, and be ready to provide specific examples of how you've resolved similar problems in the past.
✨Demonstrate Customer Service Skills
Since this role involves building relationships with internal stakeholders, emphasise your customer service skills. Share instances where you successfully supported users and ensured their satisfaction, showcasing your user-focused approach.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process when troubleshooting technical issues, as this will demonstrate your analytical abilities and problem-solving skills.
✨Communicate Clearly and Confidently
Effective communication is key in IT support. Practice explaining complex technical concepts in simple terms, as you'll need to convey information clearly to non-technical stakeholders. This will show your ability to bridge the gap between tech and users.
