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- Tasks: Provide top-notch customer service and help clients with their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy hybrid work options after training and great public transport links.
- Why this job: Kickstart your career with hands-on training and a supportive team culture.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Full-time role with a competitive salary of £12.60 p/h.
The predicted salary is between 21000 - 26000 £ per year.
Are you ready to take your career to new heights?
- Start date: 24th February 2025
- Location: Natwest/Ulster Bank. Belfast City Centre – office based training and grad bay. Hybrid once training complete. Great public transport links!
- Salary: £12.60 p/h, £26,208.00 p/a
- Shifts: Full time – 40hrs per w e ek – hours worked between the hours of 07:00 and 01:00
- Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
- Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for a ny customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Associate
Customer Service Associate - Belfast (Hiring Immediately) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Belfast (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with Natwest/Ulster Bank's services and products. Understanding their offerings will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios. This will prepare you to handle various customer inquiries and showcase your proactive approach to problem-solving.
✨Tip Number 3
Research the latest trends in banking and customer service. Being informed about industry changes can give you an edge and show your commitment to providing excellent service.
✨Tip Number 4
Prepare questions to ask during your interview. This demonstrates your interest in the role and helps you understand how you can contribute to the team's success at StudySmarter.
We think you need these skills to ace Customer Service Associate - Belfast (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with providing outstanding customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've helped customers in the past and how you can contribute to the goals of Natwest/Ulster Bank.
Highlight Relevant Experience: In your CV, emphasize any previous roles in customer service or related fields. Use bullet points to clearly outline your achievements and the skills you've developed that are relevant to this position.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Teleperformance
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific examples where you provided outstanding service and how you handled challenging situations.
✨Understand the Company Values
Research Natwest/Ulster Bank's values and mission. Be ready to explain how your personal values align with theirs and how you can contribute to their goals.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to resolve customer issues. Explain your thought process and the steps you took to ensure a positive outcome for the customer.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, training process, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
