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For Companies At a Glance
- Tasks: Provide on-site IT support, troubleshoot issues, and install new tech for clients.
- Company: Join a leading IT service provider in the social care and education sector.
- Benefits: Enjoy a competitive salary, bonus, company van, and 33 days holiday.
- Why this job: Be part of a dynamic team with excellent growth opportunities and a collaborative culture.
- Qualifications: 2 years of Microsoft 365 and Windows support experience required.
- Other info: Flexible working hours with occasional travel across the UK.
The predicted salary is between 24000 - 28000 £ per year.
Job Description
Field IT Support Engineer – East Anglia Based
Contract Personnel are working with one of the UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education Sector.
The Field IT Support Engineer is responsible for on-site support and troubleshooting across our clients’ locations, installation and configuration of new devices, device upgrades, client on-boarding and assisting with IT and Telecoms projects
How does the day-to-day look?
- Provide On-Site Support and Troubleshooting
- Respond and attend on-site as quickly as possible in emergency situations
- Scheduled Floor Walking Services
- Install new and upgraded IT and Telecoms Equipment
- Support the installations of IT, Networking and Telecoms Projects
- Support clients desk moves, internal office moves and office relocations.
- Support the On-Boarding of new clients and existing clients’ new users and acquisitions
- Build in-person trusted relationships with our clients and make yourself invaluable.
- Keep our PSA / RMM and Documentation System up to date (ConnectWise)
- Provide on-site support and services to one of our key clients where you are based
- Provide support to our Service Desk and Provisioning Team when not travelling
- UK Travel with occasional overnights.
You will have:
- 2 x Years Microsoft 365 / AD Support and Troubleshooting
- 2 x Years Windows 10 / 11 Experience
- Experience in upgrading laptops and computers (memory and SSD)
- Cat 5e / Cat 6 Network Cabling, Patching, Termination and Testing
- Anti-Virus / Malware / Web Content Filtering
- Draytek Routers (or similar) configuration and troubleshooting
- Ubiquity WIFI (or similar) configuration and troubleshooting
- Used to liaising with third party providers such at Dell and BT
- Exceptional customer service / customer facing skills
- Experience working within formalised processes (ISO 27001 Compliance / GDRP) etc.
- Happy working in a fast paced / rapid change environmentÂ
Schedule:
- 9:00am to 5:30pm Monday to Friday with flexibility for travel
Salary:
- Basic Salary £30000 to £35,000 (DOE)
- Guaranteed additional Bonus of £5,000 per annum to cover early starts / late finishes
What’s on offer?
- New Company Van (Pool Van).
- 25 x Days Holiday plus UK Bank Holidays (Total 33 x Days Holiday)
- Contributory Pension Scheme (NEST)
- Personal Learning Plan with Quarterly 1:1 Reviews
- Collaborative / UK Team Culture
- Excellent Opportunities for Progression
- Dell Laptop / Dual Monitors / Docking Station / VOIP Headset / Funded Mobile Phone.
- Subsistence allowance for overnight stays, early starts and late finishes.
About Contract Personnel:
Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.
Field IT Support Engineer - East Anglia Based employer: Contract Personnel Limited
Contact Detail:
Contract Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Support Engineer - East Anglia Based
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows 10/11, and network cabling. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've built relationships with clients in previous roles. This is crucial for a Field IT Support Engineer, as you'll need to make yourself invaluable to clients.
✨Tip Number 3
Research the company’s culture and values, especially their focus on collaboration and progression. Be ready to discuss how you align with these values and how you can contribute to their team dynamic.
✨Tip Number 4
Prepare to discuss your experience with formalised processes like ISO 27001 Compliance and GDPR. Showing that you understand the importance of these regulations will set you apart from other candidates.
We think you need these skills to ace Field IT Support Engineer - East Anglia Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in Microsoft 365, Windows 10/11 support, and IT troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and experience with IT installations and upgrades. Mention specific examples of how you've built trusted relationships with clients in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to network cabling, router configuration, and any experience with compliance processes like ISO 27001. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Contract Personnel Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365, Windows 10/11, and any relevant IT support tools. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Customer Service Excellence
Since this role involves building trusted relationships with clients, share examples of how you've provided exceptional customer service in the past. Emphasise your ability to communicate effectively and handle challenging situations.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios related to on-site support and troubleshooting. Brush up on your knowledge of network cabling, device upgrades, and configurations, as you may need to demonstrate your problem-solving skills.
✨Research the Company Culture
Understanding the company’s values and culture can help you align your answers during the interview. Look into their approach to teamwork and collaboration, and think about how you can contribute positively to their environment.
