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- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP, partnering with M&S to serve happy customers in vibrant locations.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training opportunities.
- Why this job: Perfect for energetic individuals who thrive in fast-paced environments and love making an impact.
- Qualifications: Must be 18+ with experience in leading teams in retail or hospitality.
- Other info: Flexible hours across weekdays and weekends, ideal for students seeking part-time work.
The predicted salary is between 27200 - 28800 £ per year.
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DUTY MANAGER – LONDON GATWICK AIRPORT, BREWDOG
Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6AM, bringing your rate of pay to £14.80 per hour.
We have FullTime(30hrs)roles available.
Hours of operation are 3am and 11pm .Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
- Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader role’s got your name on it.
- 5 years of references and Criminal Record Check required.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Free A1 (Bristol bus) & A3 Weston Super Mare bus), Discounted A4 (Bath bus).
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
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Duty Manager employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the M&S Simply Food brand and its values. Understanding their customer service ethos and product offerings will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you motivated your team or improved performance.
✨Tip Number 3
Show your enthusiasm for the role by researching current trends in retail and hospitality. Being knowledgeable about industry developments can set you apart and demonstrate your commitment to staying informed.
✨Tip Number 4
Network with current or former employees of SSP or M&S. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Retail Duty Manager position. Tailor your application to highlight relevant experience in retail or hospitality.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in leading teams, managing operations, and delivering excellent customer service. Use bullet points for clarity and focus on achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully led teams in fast-paced environments and how you can contribute to the positive atmosphere at M&S Simply Food.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Company Culture
Familiarise yourself with SSP and M&S's values and culture. During the interview, express how your personal values align with theirs. This shows that you're not just looking for any job, but that you genuinely want to be part of their team and contribute positively to the work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a retail setting. Think about past experiences where you had to resolve conflicts, manage busy shifts, or improve customer service. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training programmes, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
