Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with Revenue and Benefit enquiries via phone.
- Company: Join Swale Borough Council, dedicated to serving the community.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping residents navigate important services.
- Qualifications: Experience in customer service and knowledge of Revenues and Benefits is essential.
- Other info: Opportunity for growth and development within a dynamic council team.
The predicted salary is between 30000 - 42000 £ per year.
PURPOSE OF JOB
To provide an effective and quality service to customers of Swale Borough Council who are phoning us in relation to Revenue and Benefit enquiries.
The Revenues & Benefits Customer Service Advisors need to have the knowledge, understanding and experience of Revenues and Benefits and using Academy or likewise system in a contact center environment.
To answer phone calls relating to Reven…
Revenue & Benefits Customer Service Advisor employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Benefits Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the key aspects of Revenue and Benefits. Understanding the basics will not only help you answer questions confidently but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Gain experience in a contact centre environment, if possible. This will give you insights into handling customer queries effectively and managing high call volumes, which are crucial for this position.
✨Tip Number 3
Practice your communication skills, especially over the phone. Clear and concise communication is vital in a customer service role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Research Swale Borough Council and their services. Knowing their mission, values, and recent initiatives can help you tailor your responses during interviews and show that you're genuinely interested in working with them.
We think you need these skills to ace Revenue & Benefits Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Revenue & Benefits Customer Service Advisor. Highlight your knowledge and experience in Revenues and Benefits, as well as any familiarity with systems like Academy.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, particularly in a contact centre environment. Emphasise any specific skills related to handling enquiries about Revenues and Benefits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing quality customer service. Mention specific examples of how you've successfully handled similar enquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Revenues and Benefits. Familiarise yourself with common queries and the systems used, like Academy. This will show that you're prepared and understand the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a customer service role. Show that you can understand and respond to customer needs effectively.
✨Showcase Your Communication Skills
Be clear and concise in your responses. Use examples from your past experiences to illustrate how you've successfully handled customer inquiries or resolved issues in a contact centre environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about potential challenges you might face in the role and prepare thoughtful responses that highlight your problem-solving skills.
