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For Companies At a Glance
- Tasks: Support daily store management and deliver exceptional customer service.
- Company: Join Holland & Barrett, Europe's largest health and wellness retailer with over 150 years of experience.
- Benefits: Enjoy a competitive salary, 25% discount, and 28 days annual leave pro rata.
- Why this job: Be part of a passionate team, develop your skills, and make a positive impact on customers' lives.
- Qualifications: Strong communication skills, ability to handle pressure, and a passion for health products are essential.
- Other info: Embrace diversity and inclusivity while embarking on a rewarding career journey.
Salary: £15.40 per hour, 25% colleague discount, 28-days annual leave pro rata
THE JOB
Are you passionate about customer service? Keen to continue your career with the largest UK Health and Wellness Retailer?
As an Assistant Retail Manager, you\’ll support the day-to-day management of the store and become a brand ambassador for Holland & Barrett. You\’ll partner with the Store Manager to build a high performing team by recruiting, coaching, training, and setting clear expectations.
You will act as a role model for world class customer service, drive financial performance with sales targets, maintain stock accuracy, set-up store promotional plans and ensure full compliance with health and safety.
To become a Health & Wellness specialist you\’ll embark on a training programme that includes our “Qualified to Advise” and “Healthy Expert” qualifications which are accredited by our awarding body to Level 2 and Level 3.
THE PERSON
To be successful, we\’d like you to show us that you have:
- Excellent communication and people management skills
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- The ability to understand and analyse sales figures daily to enable the store to trade within Company parameters and goals
- Passion and enthusiasm for our products
- The ability to complete regular computer-based training to ensure exceptional product knowledge
- The ability to be agile and flexible to multi-task and achieve the best results
We\’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we\’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities, and cultures – I am me, we are H&B.
Wellness begins with you, start your journey today.
THE COMPANY
At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world\’s most trusted wellness partner, chosen by over 100 million people globally.
Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment.
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Assistant Manager (36481) employer: China-Britain Business Council
Contact Detail:
China-Britain Business Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager (36481)
✨Tip Number 1
Familiarise yourself with Holland & Barrett's product range and values. Understanding their commitment to health and wellness will help you demonstrate your passion during the interview.
✨Tip Number 2
Prepare examples of how you've successfully managed a team or handled challenging situations in a retail environment. This will showcase your people management skills and ability to thrive under pressure.
✨Tip Number 3
Research the latest trends in health and wellness. Being knowledgeable about current topics can help you engage in meaningful conversations during your interview, showing your enthusiasm for the industry.
✨Tip Number 4
Practice your communication skills by role-playing customer service scenarios. This will prepare you to exemplify world-class customer service, which is crucial for the Assistant Manager role.
We think you need these skills to ace Assistant Manager (36481)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Manager position at Holland & Barrett. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise your previous experience in retail management or customer service. Provide specific examples of how you've successfully managed teams, met sales targets, or improved customer satisfaction.
Highlight Your Passion: Express your enthusiasm for health and wellness products in your application. Mention any relevant qualifications or training you have, and demonstrate your commitment to continuous learning, especially regarding the 'Qualified to Advise' and 'Healthy Expert' programmes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at China-Britain Business Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the values of Holland & Barrett.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be expected to support the Store Manager in building a high-performing team. Be prepared to discuss your experience in coaching and training others, and how you set clear expectations to drive performance.
✨Prepare for Sales Analysis Questions
Since understanding and analysing sales figures is crucial for this role, brush up on your numerical skills. Be ready to discuss how you've used sales data to make informed decisions in past positions.
✨Emphasise Your Flexibility and Agility
Retail can be fast-paced and unpredictable. Highlight your ability to multi-task and adapt to changing situations. Share examples of how you've successfully managed multiple responsibilities under pressure.
