Campus Manager Student Experience · Birmingham Campus

Salary: £40,000 – £45,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Assistant Director -Student Experience

Department: Student Experience

Click here to read the full job description and view our excellent benefits here

This role will be based full time from our Birmingham Campus

About Arden University :

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department :

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.

About the Opportunity:

We are looking for a Campus Manager to be responsible for all campus operations and provide a first-class student experience in our amazing Birmingham City Centre Campus.

You will :

• Lead and manage our Student Experience Hub Team, who are the central point of contact for students
• Manage escalated Student Queries / Cases
• Manage operational excellence through the day-to-day campus operations, ensuring academic and support services meet regulatory requirements and Arden\’s values.
• Engage and motivate students and staff, ensuring their voices are heard.
• Create meaningful and memorable student experiences.

Please note: occasional evening work may be required during peak periods.

About You:

We are looking for a proactive and experienced professional with a strong background in the day-to-day operational management of a regional office or educational centre. You’ll bring excellent people management skills, alongside strong organisational and problem-solving abilities.

Essential requirements:

• Experience in running education operations and student experience services.
• A strong awareness of developments in the higher education sector and the external professional environment.
• A proven track record in team management, coaching, and performance development skills.
• A hands-on approach, attention to detail, and the ability to lead and motivate a team in a fast-paced environment are essential to success in this role.
• Strong planning, project management, and resource allocation abilities.
• Knowledge of and compliance with health and safety regulations.
• Passion for delivering a high-quality student experience.
• Experience in budget monitoring and resource planning.

Desirable requirements:

• Experience planning large events or student engagement activities.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, otherexcellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Monday 18th August

Interviews will take place on campus on Tuesday 26th August

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Please note: If you have applied for this role within the past six months, we kindly ask that you do not submit another application at this time. We appreciate your continued interest in joining Arden and encourage you to consider other opportunities in the future

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer tothe guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.

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