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- Tasks: Help customers and cleaners with queries via phone, messaging, and email.
- Company: Join an award-winning scale-up leading the UK home services market.
- Benefits: Enjoy up to 20 remote work days, fun office events, and coaching opportunities.
- Why this job: Kickstart your career in a dynamic environment with growth potential and impactful work.
- Qualifications: Passionate about customer experience, organised, and possess strong communication skills.
- Other info: Great entry point for graduates with opportunities for rapid advancement.
The predicted salary is between 28800 - 43200 £ per year.
This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work.
They\’re now 10 years old with over 10,000 customers, 1,500 cleaners and a consistent track record of rapid growth.
They have big plans to replicate this success outside London and in whole new verticals such as gardening and end-of-tenancy cleaning, so they\’re looking for bright and ambitious people to help make this happen.
This role in Customer Ops is their entry point for talented graduates into the business. Previous joiners have moved up into senior management, become marketing leads and have used the skills they\’ve learned to move into all kinds of great roles.
Your day-to-day responsibilities:
- Solving queries and problems from customers and cleaners via phone, messaging and email; you\’ll have agency to do the right thing, not follow a script
- Helping to solve thornier issues such as customer complaints or cleaners who need to take time off at late notice
- Onboarding our new cleaners via online calls, listening to their questions and helping to set them up for success
- As you get more experienced, you\’ll expand your knowledge and responsibilities into any number of areas, for example: using data to match supply (cleaners) with demand (bookings), helping with online help centre content, learning about tradespeople and becoming the main growth person for an entirely new product (like plumbing or gardening!)
About you:
- Passionate about delivering an amazing customer experience
- Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills
- Exceptional communication skills, both written and verbal
- A positive and high-energy attitude
- Ambition to take on more responsibility and ownership quickly
️ Benefits:
- Up to 20 \’work from anywhere\’ days per year
- Posh Christmas and summer parties
- Tons of sponsored (but not too heavily organised!) office fun
- Access to apprenticeships and formal coaching
#J-18808-Ljbffr
Customer Operations Executive employer: BrighterBox
Contact Detail:
BrighterBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive
✨Tip Number 1
Familiarise yourself with the company's services and values. Understanding how they connect households with cleaners will help you demonstrate your passion for delivering an amazing customer experience during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer complaints or tricky situations in the past. This will highlight your ability to think critically and creatively under pressure.
✨Tip Number 3
Research the company's growth plans and be ready to discuss how you can contribute to their expansion into new verticals. This shows your ambition and willingness to take on more responsibility as they grow.
✨Tip Number 4
Prepare to demonstrate your exceptional communication skills. Practice articulating your thoughts clearly and confidently, as this role requires effective interaction with both customers and cleaners through various channels.
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Operations Executive role. Emphasise your customer service experience, organisational skills, and any problem-solving abilities you've demonstrated in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering an amazing customer experience. Mention specific examples of how you've successfully handled customer queries or complaints in the past, and express your enthusiasm for the company's mission.
Showcase Communication Skills: Since exceptional communication is key for this role, ensure your application reflects your written communication skills. Use clear and concise language, and avoid jargon. Consider including a brief example of a time when your communication made a positive impact.
Highlight Ambition and Growth Mindset: In your application, convey your ambition to take on more responsibility and your eagerness to learn. Mention any relevant experiences where you’ve taken initiative or sought out opportunities for growth, as this aligns with the company’s values.
How to prepare for a job interview at BrighterBox
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering an amazing customer experience. Share examples from your past where you went above and beyond to help a customer or solve a problem, as this aligns perfectly with the company's values.
✨Demonstrate Organisational Skills
Since the role requires being incredibly organised and detail-oriented, prepare to discuss how you manage your time and tasks. You could mention specific tools or methods you use to stay organised, which will show that you can handle the responsibilities of the position.
✨Highlight Problem-Solving Abilities
Be ready to showcase your critical thinking and creative problem-solving skills. Think of a few scenarios where you successfully resolved a challenging issue, especially in a customer service context, and explain your thought process during those situations.
✨Exude Positive Energy
A positive and high-energy attitude is key for this role. During the interview, maintain an upbeat demeanour, smile, and engage actively with your interviewers. This will help convey your enthusiasm for the position and the company culture.
