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For Companies At a Glance
- Tasks: Lead and inspire your team to create an exceptional shopping experience for customers.
- Company: Join AllSaints, a global fashion brand committed to sustainability and community.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and wellness support.
- Why this job: Be part of a vibrant team in a bustling location, shaping customer experiences.
- Qualifications: Strong leadership skills and a passion for fashion are essential.
- Other info: Diversity is celebrated here; all passionate applicants are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Store Manager (37.5 hours per week) – Westfield Stratford, London
London, England, United Kingdom , Permanent
We\’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As a store manager, you’re responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. For us, the store leadership roles are not just about what happens within the store’s walls – although we want to deliver a wow, showroom experience to our customers every single day – it’s also about the community around you.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a store manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately.
Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience
- Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement
- You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
- With the help of our reporting technologies, you walk our shop floors on a daily basis \’through the eyes of our customers\’, maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers – showcasing achievements and the pride in your team through our Google platforms
- Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner
WHAT SKILLS DO I NEED?
- First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers.
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
- You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed
- Tenacity and belief to succeed – you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them. You have the winning mentality that your team aspire to
- Strong business acumen – you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations – it\’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment
- Honest, trustworthy and dependable – you live by our brand values
- A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer\’s health and safety. You are dedicated and committed to the success of the brand
- Positive and inspiring: you’re a natural coach and want to help our teams do their best and feel appreciated
ABOUT THE LOCATION
We\’re excited to open our new AllSaints store in Westfield Stratford City – one of the UK’s busiest shopping destinations. With over 1 million visitors each week and a vibrant, youthful customer base, the centre is a true hub for East London and beyond. Its diverse, style-savvy audience, strong international reach, and high footfall make it the perfect location to showcase our brand.
Whether it’s local professionals, global tourists, or event-goers from nearby London Stadium, Westfield Stratford City is where fashion meets lifestyle – and AllSaints is proud to be part of it.
WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
BENEFITS
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
- Potential to earn more from our team commission scheme
- We are a disability committed certified employer
- Employee discount for you to spend with family and friends
- Up to 2 years service 33 days (25 days + bank holidays)
- Over 2 years service 36 days (28 days + bank holidays)
- Access to dental cash plan & free virtual GP appointments through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Access to discounted gym membership and corporate discounts
- Free, confidential, wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
- Health days for you to use either for physical or mental wellness
- Dedicated mental health support from our mental health first aiders
- Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
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Store Manager (37.5 hours per week) - Westfield Stratford, London employer: ALLSAINTS Retail Limited
Contact Detail:
ALLSAINTS Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager (37.5 hours per week) - Westfield Stratford, London
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and community engagement strategies. Understanding how the brand positions itself within the local community will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Be ready to discuss specific instances where your leadership made a positive impact on sales or customer experience.
✨Tip Number 3
Research the latest fashion trends and how they relate to AllSaints' product offerings. Being able to speak knowledgeably about current styles and how they can enhance customer experiences will set you apart as a candidate who truly understands the brand.
✨Tip Number 4
Network with current or former employees of AllSaints, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Store Manager (37.5 hours per week) - Westfield Stratford, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, team leadership, and customer service. Use specific examples that demonstrate your ability to motivate a team and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fashion and the AllSaints brand. Discuss how your leadership style aligns with their values and how you can contribute to creating an exceptional customer experience.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements such as sales growth, team performance improvements, or successful project implementations. This will help illustrate your strong business acumen.
Prepare for the Interview: Research common interview questions for store management positions and prepare thoughtful responses. Be ready to discuss how you would handle specific scenarios related to team management and customer service.
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Show Your Leadership Skills
As a store manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've motivated and developed your team in previous roles. Highlight specific instances where your leadership led to improved performance or customer satisfaction.
✨Know the Brand Inside Out
Familiarise yourself with AllSaints' products, values, and community engagement strategies. Be ready to discuss how you can embody the brand and inspire your team to do the same. Showing genuine passion for the brand will set you apart.
✨Prepare for Customer-Centric Scenarios
Expect questions about handling customer queries and complaints. Think of examples where you've successfully resolved issues or enhanced the customer experience. This role is all about creating a positive atmosphere for customers, so showcase your skills in this area.
✨Demonstrate Business Acumen
Be prepared to discuss how you would use reporting technologies to drive sales and improve store performance. Show that you understand the financial aspects of running a store and how to leverage data to meet targets and enhance customer satisfaction.
