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- Tasks: Help customers maximise their AWS experience by providing technical guidance and support.
- Company: Join Amazon Web Services, a leader in cloud technology and innovation.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a dynamic environment.
- Why this job: Make a real impact by solving customer challenges and enhancing their cloud capabilities.
- Qualifications: Experience in cloud services or technical support is preferred; passion for technology is essential.
- Other info: Diverse and inclusive workplace committed to employee development and success.
The predicted salary is between 43200 - 72000 ÂŁ per year.
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Join to apply for the Technical Account Manager, WWPS-UKGI-PS role at Amazon Web Services (AWS)
Description
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Description
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the
largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The
AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top
of AWS services.
Key job responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you\’ll proactively find opportunities for customers to gain additional value from AWS
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops and other enablement sessions.
Basic Qualifications
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
Preferred Qualifications
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – AWS EMEA SARL (UK Branch)
Job ID: A3047873
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Engineering
-
Industries
IT Services and IT Consulting
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Technical Account Manager, WWPS-UKGI-PS employer: Amazon Web Services (AWS)
Contact Detail:
Amazon Web Services (AWS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, WWPS-UKGI-PS
✨Tip Number 1
Familiarise yourself with AWS services and their applications. Understanding the specific tools and solutions AWS offers will help you engage in meaningful conversations with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former AWS employees, especially those in similar roles. They can provide valuable insights into the company culture and expectations for a Technical Account Manager, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed customer relationships or technical challenges. Being able to share specific examples will showcase your problem-solving skills and customer obsession, both of which are crucial for this role.
✨Tip Number 4
Stay updated on industry trends and cloud technology advancements. Showing that you're knowledgeable about the latest developments in cloud computing will not only impress interviewers but also demonstrate your commitment to continuous learning.
We think you need these skills to ace Technical Account Manager, WWPS-UKGI-PS
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Account Manager at AWS. Familiarise yourself with the key job responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with operational parameters and troubleshooting in areas like compute, storage, and networking. Mention any specific projects or achievements that demonstrate your technical acumen and customer-focused approach.
Showcase Your Soft Skills: As a Technical Account Manager, building relationships is crucial. Highlight your communication skills, ability to consult with various stakeholders, and experience in understanding customer needs. Use examples to illustrate how you've successfully navigated complex customer interactions.
Tailor Your Application: Customise your CV and cover letter for the AWS role. Use keywords from the job description, such as 'cloud technology', 'strategic guidance', and 'operationally healthy', to ensure your application resonates with the hiring team.
How to prepare for a job interview at Amazon Web Services (AWS)
✨Understand AWS Services
Familiarise yourself with the various AWS services and how they can be applied to solve customer challenges. Be prepared to discuss specific services you have experience with and how they can benefit potential clients.
✨Showcase Your Technical Acumen
Demonstrate your technical knowledge by discussing past experiences where you successfully resolved complex issues. Highlight your understanding of operational parameters in areas like compute, storage, and networking.
✨Build Rapport with Interviewers
Since the role involves developing trusting relationships with customers, practice building rapport during your interview. Engage with your interviewers, ask insightful questions, and show genuine interest in their experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare examples from your past work where you had to consult with different stakeholders or manage technical discussions effectively.
