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- Tasks: Engage with customers through face-to-face, phone, and live chat support.
- Company: Join Utilita, a leading energy company focused on sustainability and customer empowerment.
- Benefits: Enjoy bonuses, career progression, 25 days off, and health care perks from day one!
- Why this job: Be part of a diverse team making a real impact in the community while developing your skills.
- Qualifications: A positive attitude and customer service experience are a plus; training provided!
- Other info: Participate in exciting competitions and volunteer opportunities to give back.
The predicted salary is between 28000 - 42000 £ per year.
Job Title: Retail Supervisor (Energy Hub)
Location: Shirley
Salary: £35,094
Hours: Monday – Saturday, Shift rotation basis
We are looking for people to join us in our Shirley Retail Hub, where you will interact with customers through face to face, telephony, and live chat.
Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in either our 4-week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6-month training programme that can be completed within your part time hours. This ensures you have all the knowledge and tools to support our customers.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What does this role involve?
Our Energy Hubs are located on the high streets, to service customers in the community.
Be the Solution: Using our in-house CRM system, your can-do attitude will shine as you tackle customer inquiries head-on, whether it’s about bills, complaints, technical meter stuff, or booking engineer meter installations.
Power Up: Top up customers’ gas and electric meters like a pro.
Energy Whisperer: Share energy efficiency tips and tricks with our valued customers.
Transaction Maestro : Handle PayPoint and Payzone transactions with finesse.
Sales and Service Goals: Work toward targets like a champ.
Utilita Ambassador: Sell our fantastic products to those who need them.
Community Champion: Collaborate with local charities and organisations, making a difference while promoting our charitable foundation, ‘Utilita Giving.’
Adaptability: Whether it’s face-to-face interactions, live chat, or phone support, you’ll be able to seamlessly switch between channels.
Who are we looking for?
You will be a positive and solution focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance.
Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.
Previous experience in a customer focused role, either face to face or telephony is advantageous.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you?
The Important Things! (FYI Benefits available from your first day!)
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
- Career progression – we want our staff to build up and grow their careers with us. T o help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
- Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
- Pension – we contribute 4% of your salary when you contribute 5%.
About us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters.
Our customers use around 11% less energy than the average bill paying household.
Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Retail Supervisor employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarize yourself with the energy industry, even if you don't have prior experience. Understanding basic concepts about energy efficiency and customer service in this sector can give you an edge during your interactions with customers.
✨Tip Number 2
Showcase your adaptability by preparing examples of how you've successfully handled different types of customer interactions in the past. Whether it's face-to-face, over the phone, or via live chat, being able to switch between these channels smoothly is key.
✨Tip Number 3
Research Utilita's core values: Fairness, Smart, and Sustainability. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of providing excellent customer service while promoting sustainability.
✨Tip Number 4
Engage with local community initiatives or charities that align with Utilita's charitable foundation, 'Utilita Giving.' This demonstrates your commitment to community involvement and can set you apart as a candidate who embodies the company's values.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in face-to-face or telephony roles. Emphasize any adaptability and problem-solving skills that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Utilita's core values of fairness, smart, and sustainability, and provide examples of how you've demonstrated these in previous roles.
Showcase Your Communication Skills: Since the role involves interacting with customers through various channels, highlight your communication skills. Provide specific examples of how you've successfully handled customer inquiries or complaints in the past.
Research the Company: Familiarize yourself with Utilita's mission, values, and recent achievements. This knowledge will help you tailor your application and demonstrate your genuine interest in being part of their team.
How to prepare for a job interview at Utilita Energy
✨Show Your Customer Service Skills
Since the role involves interacting with customers through various channels, be prepared to share examples of how you've successfully handled customer inquiries in the past. Highlight your ability to resolve issues quickly and effectively.
✨Demonstrate Adaptability
The job requires switching between face-to-face interactions, live chat, and phone support. Be ready to discuss situations where you've had to adapt your communication style or approach based on the customer's needs.
✨Emphasize Teamwork and Community Engagement
Utilita values collaboration with local charities and organizations. Share any experiences you have in community service or teamwork that demonstrate your commitment to making a positive impact.
✨Align with Company Values
Familiarize yourself with Utilita's core values: Fairness, Smart, and Sustainability. During the interview, express how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
