At a Glance
- Tasks: Join our foreign exchange team to enhance customer awareness and grow income.
- Company: Virgin Money is a pioneering mutual bank focused on fair and rewarding banking for all.
- Benefits: Enjoy hybrid working, competitive salary, and fantastic perks that make weekdays enjoyable.
- Why this job: Make a meaningful impact while being part of an inclusive and fun culture.
- Qualifications: Experience in financial markets, strong Excel skills, and a passion for customer service required.
- Other info: Flexible approach to challenges and a drive to learn are essential for success.
The predicted salary is between 38400 - 48000 £ per year.
Business Unit: Financial Risk Solutions, Group Business Banking
Salary range: £38,400 – £48,000 per annum DOE+ benefits
Location: UK Hybrid – Mix of Glasgow office (hub) and home working
Contract type : Fixed Term Contract (12 months)
Our Team
Financial Risk Solutions are an integral cog in the life of our business customers trading cycle. We help customers transact foreign exchange, manage their price risk when borrowing money and help them when they need to deposit large sums of money.
What you’ll be doing
- Working within our foreign exchange team to make more customers aware of our VM services and channels which will ultimately grow our income.
- Identify and contact VM business customers who transact FX with another bank or provider.
- Set up VM customers to transact foreign exchange via Business Internet Banking and M-Exchange.
- Use market insights to understand the competition and their offerings.
- Learn about the foreign exchange and money markets and be able to communicate trends/surprises to VM customers.
We need you to have
- Experience in financial markets or foreign exchange
- A passion for delivering brilliant customer experience
- Highly competent with Excel and Maths.
- Strong verbal communication capabilities.
- Capacity to cope with complex situations, tight deadlines and to have a flexible approach to challenges and problem solving.
- Accurate and good attention to detail
- Be a strong team player, with a drive to learn and develop
It’s a bonus if you have but not essential
- Knowledge & interest of the UK and global economies.
- An understanding of Kapiti, Business Internet Banking & International payments.
- Understanding of risk and compliance requirements in line with the role.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of theNationwide group,together we\’re the UK\’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we\’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we\’ll need you to confirm you have the right to work in the UK.
If you\’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years\’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks –we\’ll ask for six years of regulatory references, and once in the role, you\’ll be subject to periodic employment checks.
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Associate Director employer: 2022 - Chief Operating Office
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director
✨Tip Number 1
Familiarise yourself with the latest trends in foreign exchange and financial markets. This knowledge will not only help you understand the role better but also enable you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the financial services industry, especially those involved in foreign exchange. Attend relevant events or webinars to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully managed client relationships in the past. Highlighting your ability to deliver a brilliant customer experience will resonate well with the hiring team.
✨Tip Number 4
Brush up on your Excel skills, particularly in data analysis and financial modelling. Being able to showcase your proficiency in Excel during discussions can set you apart from other candidates.
We think you need these skills to ace Associate Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial markets or foreign exchange. Emphasise your skills in Excel and Maths, as well as any customer service achievements that demonstrate your passion for delivering a brilliant customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Virgin Money's mission that resonate with you, and explain how your background aligns with their goals, particularly in relation to customer engagement and financial risk solutions.
Showcase Your Communication Skills: Since strong verbal communication is essential for this role, consider including examples in your application that demonstrate your ability to convey complex information clearly. This could be through previous roles, presentations, or projects where you successfully communicated with clients or stakeholders.
Highlight Teamwork and Problem-Solving Abilities: Provide examples of how you've worked effectively in teams and tackled complex situations. Use specific instances to illustrate your flexibility and problem-solving skills, which are crucial for coping with tight deadlines and challenges in the financial sector.
How to prepare for a job interview at 2022 - Chief Operating Office
✨Showcase Your Financial Knowledge
Make sure to brush up on your understanding of financial markets and foreign exchange. Be prepared to discuss recent trends and how they might impact customers, as this will demonstrate your expertise and passion for the industry.
✨Highlight Customer Experience Skills
Since delivering a brilliant customer experience is key for this role, think of examples from your past where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction in banking.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss complex situations you've faced in previous roles and how you navigated them. Highlight your flexibility and ability to cope with tight deadlines, as these are crucial traits for the Associate Director position.
✨Be a Team Player
Emphasise your collaborative spirit during the interview. Share experiences where you worked effectively within a team, as Virgin Money values strong team players who are eager to learn and develop together.